Quality Recording Solutions Provide Very Best Ideas On Call Loggers In Columbus, Georgia
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety professionals. We will do all these through the usage of personalized and friendly services and it is going to be feasible with our updated, trustworthy and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We are offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the agencies in Jacksonville, FL.
The History And Culture Of The organization
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The business has maintained all its core values and provided work balance for all its employees.
For all these years, the organization has flourished due to these values. We all know that taking care of a happy and fulfilled team of experts may lead to higher quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the company will actually start on the culture and personal relationships with the clients. We can provide unparalleled technical and individualized customer service while we do what we do well. We will always keep our growth targeted and deliberate and we are going to also concentrate on quality.
We've got been giving an incredible product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS also supports legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for a minimum of 7 years for all our products.
You will be able to confirm our website to know more about us and our products and services. We also enjoy giving back to the folks that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of special gifts and contributions to customer sites and festivities.
Service Area
We are serving several businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was proven to handle customer experience from the initial planning and also makes surveys to installation and training. He is dedicated to his work and he offers the needs of the buyers. He is also the one that guarantees that everything will be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time because he can effortlessly know and offer the demands of the clients.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the corporation.
He is an excellent multi-tasker and he may also keep our technology updated and ensure that everything will run effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he knows that it would help other individuals.
The Products:
Eventide
Do you want to look for an simple to use recording solution that's both reliable and secure? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you may also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving constantly regularly to ensure that they could meet the demands of the clients. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to understand about its capabilities. You could also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may even permit you to organize groups of associated calls to saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This can allow you to deal with multiple incidents in one screen.
If the additional calls are already located, they will be copied quickly through an existing incident and enable you to build-up a complete set of related media or calls. To be sure that it's going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our customers. We consider your satisfaction above all else and we are going to do everything to be sure that you'll be pleased and your units could be installed.
We definitely have the best and the most skilled engineers that will offer fantastic service and product installation in Rome, GA.
We've got service departments that are already prepared to handle the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Chattanooga, TN to suit the requirements of the agency. Our offerings will generally fall into 3 categories, but we can provide custom maintenance plans that will fit the needs of the clients.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also expect software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This service agreement will definitely cover remote support and provide access to the help desk. You need to know that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates will undoubtedly be accessible and 24/7 monitoring. You are going to not need to think about the parts and labor since they are all included.
Training
Quality Recording Solutions could be able to offer web training throughout the warranty period to be sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the products and we will do everything to be sure that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this probable, we can provide you with on-site training at enough time of the installation and we're going to offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the clients to help maintain the performance of their telephone recorder as technology ages. To know more about this, you may call us directly.