Quality Recording Solutions Provide Very Best Suggestions Covering Telephone Recorders In Columbus, Georgia
The primary mission of Quality Recording Solutions is to make the neighborhoods a much safer place to be, provide support to public safety specialists and also to achieve these over the best services. We can make it probable by providing you affordable, effective, improvements and trustworthy voice and data recording solutions to public safety and also support organizations in the Southeast.
We've got plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you can expect that we have the right equipment to offer the requirements of any agencies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They fully realize that taking care of a happy and fulfilled team of experts will help bring higher quality service and customer relations so they have been concentrating on this aspect.
We have over 40 years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with customers. We will be able to provide unparalleled technical and customized customer service while we do what we do. We always keep our growth concentrated and deliberate and we're going to be concentrating on quality. We've got been giving a fantastic product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support for these products for 7 years.
You could always check our website to know more about us, our services and products. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're giving our services to several businesses positioned in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're undoubtedly excited to provide fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and produces surveys to installation and training.
He is very dedicated to meet the needs of the buyers with the best ability that he can muster and he handles our team to be sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the requirements of our buyers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running appropriately.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work since he sees that a playback of a call may help someone else.
The items:
Eventide
If you need an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are really simple to use with the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to be sure that they could meet the demands of buyers. If you want to learn more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. If you want a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it'll include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of linked calls on the saved incidents. The incidents would be managed with a committed tab together with a graphical timeline view. This can help you manage multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you would like to make certain that it is going to be easier, incidents may be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as buyers. We always pay attention to your satisfaction above all else and we're going to do everything to ensure that you'll be pleased and your units could be properly installed. We also have the best engineers that take pride in their terrific service and product installation in Valdosta, GA.
We also have service departments which are ready to manage your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions could be able to give multiple service agreements in Huntsville, AL to suit the needs of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Standard
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor will be included. You may even expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software updates included together with remote monitoring. With this plan, a service charge could be incurred for on-site service and the consumers will pay money for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to ensure that the team may have the knowledge in using the software. We absolutely want you to enjoy using our products so we're going to ensure that you'd be confident in using these tools. We will offer you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our principal goal is to help you use the product effortlessly and understand all the features that it may provide.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We also offer reconditioned systems that are refurbished to the main performance specifications. You have to call us at this time to learn more.