QRS (Quality Recording Solutions) Provide Us Best Info About Voice Recorders In Knoxville, TN
Our main mission here at Quality Recording Solutions is to offer a safer community for everybody and to offer support to public safety experts. We want to do all these with the use of individualized and friendly services and all of it'll be possible with our up-to-date, affordable and trusted voice and data recording samples meant for public safety and support businesses situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you can expect that we already have the tools to manage businesses in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the hard work and work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been focusing on this aspect.
We have over forty years of experience in this industry and we've got team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the business actually begins on the culture and personal relationships with the clients. We can undoubtedly offer the best technical and personalized customer service while we are doing what we do. We always kept our growth intentional and focused and we're focusing on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS may even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You can have a look at our website to learn more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are supplying services to different businesses situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our great quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring a lot of things on the table which will encourage the team. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the requirements of the customers and he is also the one who deals with our team to be sure that everything will be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to offer the best for the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an incredible multi-tasker and he may also keep our technology updated and be sure that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work because he recognizes that the playback of a call may help somebody.
The items:
Eventide
If you'd like an easy-to-use recording solution that's both trustworthy and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are really simple to use over the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make certain that they can meet the demands of clients. If you would like to understand more about MediaWorks, you could read this on the MediaWorks tab to learn more of its capabilities. If you want a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You'll be able to gain access to this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of related calls on the saved incidents since every incident will certainly be managed through a committed tab together with its graphical timeline view. This could be a good method to handle multiple incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to build a complete set of relevant calls or media. If you'd like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and the personal experience as consumers. We always pay attention to your satisfaction above all else and we will do everything to be sure that you'd be pleased and your units could be appropriately installed. We also have skilled engineers that take pride in their terrific service and product installation in Vicksburg, MS.
We even have service departments that are ready to handle your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you'll have a professional system.
Service
Quality Recording Solutions can undoubtedly provide multiples of service agreements in Hattiesburg, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. Also, you may anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the buyers will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to ensure that the team would have the knowledge to make use of the software. We always want you to enjoy this experience with the merchandise so we are going to do everything to be sure that you're confident in using the tools. We will also be sure that we can offer on-site training at the time of installation and provide web-training on the first-year warranty and while it's under service contract.
Through the sessions, you and the team will be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease as you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. To learn more info about the service, you could contact us today.