Quality Recording Solutions Offer Very Best Info Covering 911 Recorders In Huntsville, AL
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a safer place, support the public safety specialists and to achieve all this through customized and friendly services. We might make this probable by providing up to date, affordable, efficient and trustworthy voice and data recordings to public safety and support businesses in the Southeast.
We've got plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you could anticipate that we've got the right equipment to give the needs of any agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually founded in 2000 and it has actually developed in Roswell, Georgia. The company always followed its value and also their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They understand that nurturing a satisfied team of professionals may offer better quality service and customer relations.
We have more than 4 decades of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the corporation actually begins on the culture and personal relationships with consumers. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always kept everything concentrated and intentional and we focus on quality. We've got been providing a terrific product line in the Eventide Recording Equipment. Our current solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the items for 7 years.
You can always check our website to find out more about us, our products and services. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Area
We're serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John generally says is: take care of your clients or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the requirements of the buyers with the best ability that he can muster and he manages our team to be sure that everything can be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the needs of our customers.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he recognizes that a playback may help somebody.
The Products:
Eventide
Do you want to hunt for an easy to use recording solution that's both dependable and secure? You do not have to go elsewhere because the Eventide recordings is what you need.
These recorders are really easy to use over the assistance of MediaWorks software that you can access over the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continually frequently to ensure that they can meet the demands of the customers. If you would like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn about its capabilities. You may also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will certainly allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to the NexLog Recorder. You'll be able to get into it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident can invariably be managed on a dedicated tab along with its own graphical timeline view. This can permit you to manage multiple incidents in one screen.
If the additional calls are already located, they'll be copied quickly through an existing incident and enable you to build-up a complete set of related media or calls. To ensure that it is going to be easier, incidents can always be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the merchandise that we are delivering and also the personal experience as customers. It is essential to meet our consumers and we're going to do our best to do everything to be sure that you would be pleased and your units can be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Mobile, AL.
The service department will always be prepared to take care of the system along with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have a professional system.
Service
Quality Recording Solutions may offer the multiple service agreements in Biloxi, MS to suit the requirements of the agency. Our offerings usually fall into 3 classes, but we can offer custom maintenance plans that could fit the requirements of buyers.
Standard
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This service agreement will absolutely cover remote support and offer access to the help desk. There will also be software updates and remote monitoring. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would imply that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software improvements will definitely be accessible and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training during the warranty period to make certain that the team would have the knowledge to make use of the software. We will want you to enjoy the experience with the products so we're going to do everything to make certain that you'll be confident when you are using the tools. We will be sure that we can offer you with on-site training at time of installation and also provide web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the main performance specifications. To learn more information about the service, you could contact us today.