Quality Recording Solutions Give Professional Help About Telephone Recorders In Tupelo, MS
Our primary mission at Quality Recording Solutions is to give a much safer community for everyone and to also support public safety professionals. We are going to do all these through the usage of personalized and friendly services and it will be feasible with our up-to-date, trusted and inexpensive voice and data recording solutions for public safety and support businesses in the Southeast.
We're providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we have everything that the organizations in Cookeville, TN.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the primary reason why the company has been flouring for all these years. We understand the looking after a satisfied and happy team of experts can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the organization will begin on the culture and personal relationships with your clients. We can offer unparalleled technical and customized customer service while we provide what we do. We've got always kept our growth focused and deliberate and we are always centering on quality above all else.
We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for a minimum of 7 years for all our products.
You could check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are offering our services to different organizations situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are very eager to offer our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a terrific and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your consumers or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the requirements of the clients and he is also the one who deals with our team to be sure that everything could be properly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give terrific services to consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology will be up to date and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is very dependable and he is inspired in his work since he knows that the playback of a call may help somebody else.
The items:
Eventide
Are you looking for an easy to use recording solution that's secure and trusted? You don't have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are easy to use with the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is continuously improving their software regularly to be sure that they can meet the demands of the consumers. If you'd like to find out more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You could certainly talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also allow you to organize groups of related calls into saved incidents. Every incident will actually be accessible for management on a committed tab together with a graphical timeline view. This can permit you to manage different incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and enable you to build-up a complete set of related media or calls. To be sure that it'll be easier, incidents can always be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always dedicated to the merchandise that we supply and also your personal experience as clients. It's very important to meet our clients and we're going to do everything to ensure that you will be pleased and your units can be appropriately installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Vicksburg, MS.
The service department will unquestionably be prepared to take care of the system together with the professional expertise that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you are going to have a professional system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Murfreesboro, TN to suit the needs of the agency. Our offerings will commonly fall into 3 groups, but we can provide custom maintenance plans that can fit the needs of the buyers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you may anticipate that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You need to know that software updates and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software improvements will undoubtedly be available and 24/7 monitoring. You won't have to think about the parts and labor because they are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This can make certain that you and your team may use the software to its full potential.
We are going to always want you to enjoy the experience with the products that we are giving so we will do what we can to be sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we will make sure that we are going to provide you with on-site training at time of installation and we provide web-training through the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We can even offer reconditioned systems which are actually refurbished to the original performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.