Quality Recording Solutions Provide Good Advice Covering Voice Recorders In Pensacola, FL
Our mission here in Quality Recording Solutions is to make the towns a safer place, offer support to the public safety experts and to accomplish these through the best services feasible. We could make it possible by giving up-to-date, trusted, affordable and efficient voice and data recordings to all the public safety and support organizations found at the Southeast.
We have a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you may anticipate that we have the right equipment to provide the demands of any companies in Tallahassee, FL.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization maintained its values over the years and their commitment to the hard work and work balance of their employees.
This is actually the primary reason why the company has been flouring for all these years. We understand the looking after a satisfied and happy team of experts can bring better quality service and customer relations. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business would actually start on the culture and personal relationships with the customers. We can offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth focused and deliberate and we focus on quality above all else.
We've got been offering a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for at least 7 years for all our products.
You will be able to check our website to know more about us and our products and services. We might also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve various organizations in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is surely an excellent leader and he has brought a lot of things on the table to encourage his team members.
The favorite assistance that he typically gives is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the needs of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better since you would discover more about the needs and wants of people.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology updated and make sure that they are running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he knows that it will help other people.
The Products:
Eventide
If you need an easy-to-use recording solution that is both reputable and secure, you don't have to go anywhere else because Eventide recording solutions can help you. These recorders are incredibly easy to use over the help of MediaWorks software and you can even access them on the net or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to enhance their software constantly and they could always do this regularly to ensure that they're going to meet the demands of clients. If you would like to know more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You could also speak with us if you would like a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service may also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls on the saved incidents. The incidents could be managed with a committed tab together with a graphical timeline view. This will help you handle multiple incidents in one screen. Once the additional calls are located, they will be copied in an existing incident and permit you to create a complete set of related calls or media.
If you would like to be sure that it will be easier, incidents could be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the items that we are delivering and also the personal experience as buyers. Your satisfaction is always essential to us and we are going to do everything to ensure that you'll be pleased and your units can be installed correctly. We also have skilled field engineers that's very proud of their speedy service and product installation in Waycross, GA.
The service department will definitely be prepared to take care of the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you'll be equipped with an expert system.
Service
Quality Recording Solutions will offer the multiple service agreements in Pensacola, FL to suit the requirements of the agency. Our offerings usually fall into 3 classes, but we will offer custom maintenance plans that will fit the needs of the clients.
Regular
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can anticipate that there can be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and provide access to the help desk. You must know that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software improvements will become available and 24/7 monitoring. You'll not need to think about the parts and labor because they are all included.
Training
Quality Recording Solutions may offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the products that we provide so we can guarantee that you are going to be confident in using the tools. We are going to provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team would be guided in the procedure and find out about the features of the software. Our main goal is to help you use the product effortlessly and understand all the features that it could provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We may even offer reconditioned systems that are actually refurbished to the main performance specifications. You will be able to contact us to learn more info on the service.