Quality Recording Solutions Offer Very Best Hints About Radio Recorders In Macon, Georgia
Our primary mission at Quality Recording Solutions is to offer a safer community for everybody and to also support public safety professionals. We are going to do all these through the use of personalized and friendly services and it'll be probable with our up to date, trusted and affordable voice and data recordings for public safety and support companies in the Southeast.
We're offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we have everything that the businesses in Tallahassee, FL.
History And Culture Of The corporation
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The company is always focused on its core values and its devotion to family values. They also consider the tough work and work balance for all their employees since they know that taking care of a happy and satisfied team of experts can offer them with better service quality and customer relations. We've got more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is on the culture and personal relationships with clientele. We will offer the best technical and customized customer service and do what we do best. We keep our growth deliberate and concentrated and we're going to also focus on quality services above all else. We have been providing a great product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
As of right now, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for no less than 7 years.
If you would like to know more about this, you may check our website. Our products and services may also be found there.
We also give back to our community by means of supporting or working with the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by strategy for giveaways and contributions to festivities.
Service Area
We serve various companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in giving the needs of customers and he also manages our team to make certain that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the needs of the customers all the time.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work because he understands that a playback can help someone.
The Products:
Eventide
If you'd like to locate an easy to use recording solution that is secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are extremely easy to use through the help of MediaWorks software and you could even access them on the web or through a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks is currently helping integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to boost their software consistently and they can always do this regularly to be sure that they're going to meet the demands of clients. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You can also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This may allow the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could allow you to connect to your NexLog Recorder. You may access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also allow you to organize groups of linked calls on the saved incidents since every incident will undoubtedly be managed through a committed tab together with its graphical timeline view. This will definitely be an incredible way to control different incidents in one screen.
When additional calls are located, they are going to be copied in an existing incident and also enable you to build a complete set of related calls or media. If you'd like to have an easier time, the incidents could be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and also the personal experience as clients. We pay attention to your satisfaction and we are going to do everything to ensure that you would be pleased and your units can be installed. We also have the best engineers that take pride in their terrific service and product installation in Florence, AL.
We even have service departments that are ready to manage your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you'll have an expert system.
Service
Quality recordings may offer multiple service agreements in Murfreesboro, TN to help suit the requirements of the agency. Our offers usually fall into 3 groups, but we might make custom maintenance plans based on your needs.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There would be some software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The Software improvements could be available as well as 24/7 monitoring. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may offer complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you'll be confident to use these tools. We will offer on-site training at enough time of installation and offer web-training through the 1st year warranty and while it is under service contract.
On these sessions, you and your team could be guided through the procedure and learn the features of the software. Our principal goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. To learn more information about the service, you could contact us right now.