Quality Recording Solutions Give Us Reliable Recommends On Radio Recorders In Tupelo, MS
Our primary mission at Quality Recording Solutions is to offer a much safer community for everybody and to also support public safety professionals. We want to do all these with the use of individualized and friendly services and all of it'll be feasible with our updated, affordable and trustworthy voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could expect that we already have the tools to manage organizations in Albany, GA.
History And Culture Of The company
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The organization has always been centered on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees since they realize that nurturing a happy and satisfied team of experts will offer them with better service quality and customer relations. We've got more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the business will always be on the culture and personal relationships with the customers. We will offer you the best technical and personalized customer service and do what we can. We keep our growth intentional and concentrated and we will also concentrate on quality services more than anything else. We've got been providing a fantastic product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for no less than 7 years.
You can check your site to understand more about this. We've got products and services included there.
We are also proven to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We're serving several agencies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one dealing with customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of the clients and he is also the one who manages our team to be sure that everything will be appropriately implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they can offer the demands of the consumers all the time.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is up-to-date and running effectively.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in since he already knows that a playback might help somebody else.
The items:
Eventide
If you'd like an easy-to-use recording solution that is both reputable and secure, you do not have to go anywhere else because Eventide recording solutions can help you. These recorders are incredibly easy to use if you can use MediaWorks software and they're accessible on the web or through your desktop application, which might make the telephone and radio logger more accessible.
MediaWorks is presently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide will be able to boost their software continually and they could always do this regularly to make sure that they will meet the demands of consumers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to understand its features. You may also speak with us if you want a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service which could undoubtedly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service might also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to the NexLog Recorder. You can access this using your web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can even allow you to organize groups of related calls to saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This can permit you to handle different incidents in one screen.
When the additional calls are located already, they are going to surely be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To ensure that it is going to be easier, incidents can always be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and the personal experience as consumers. We always pay attention to your satisfaction above all else and we will do everything to ensure that you'd be pleased and your units can be properly installed. We also have skilled engineers that take pride in their terrific service and product installation in Athens, GA.
We even have service departments that are ready to take care of your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Murfreesboro, TN to help suit the demands of the agency. Our typical offerings will normally fall into 3 categories, but we can create custom maintenance plans that will fit the needs of the consumers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There will be software improvements and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The Software improvements will be available as well as 24/7 monitoring. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training throughout the warranty period to make sure that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the items so we are going to ensure that you're confident in using the tools. We are going to be sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team will be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also provide service contracts to maintain the performance of the radio recorder as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. To learn more information about the service, you could contact us at this time.