QRS (Quality Recording Solutions) Give Very Best Suggestions About Eventide Recorders In Chattanooga, Tennessee
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, provide support to the public safety experts and to accomplish these over the best services probable. We can make this feasible by giving updated, inexpensive, effective and trustworthy voice and data recordings to public safety and support companies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we've got everything that you should provide the needs of companies in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the difficult work and work balance for the employees. They fully understand that taking care of a happy and satisfied team of experts can give them higher quality service and customer relations so they have always been concentrating on this aspect.
We've got more than 40 years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the company starts on the culture and personal relationships with clientele. We can undoubtedly offer unparalleled technical and individualized customer service while we are doing what we do. We always keep our growth focused and intentional and we will be concentrating on quality. We have been giving a great product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS will even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You should check our website to learn more about us, the merchandise that we provide and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our giveaways and contributions to festivities.
Service Location
We're currently supplying services to several businesses positioned in Georgia and Alabama and we're continually expanding towards Florida, Tennessee and Mississippi. We're definitely excited to provide great quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always deals with our team to make certain that everything can be effectively implemented. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the requirements of our clients.
Mark Maier
Mark is definitely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up-to-date and ensure that they're running effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he recognizes that it would help other individuals.
The Products:
Eventide
If you want an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recording solutions will help you. These recorders are incredibly easy to use through the help of MediaWorks software and you can even access them on the web or through a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continuously and they can do this frequently to be sure that they could meet the demands of the clients. If you'd like to understand more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. You can also speak with us if you would like a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may enable you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be an incredible help to organize groups of connected calls on the saved incidents because every incident will be managed through a dedicated tab along with its graphical timeline view. This can be a good strategy to deal with multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you want to have an easier time, the incidents might be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as buyers. We always consider your satisfaction above all else and we will do everything to ensure that you'll be pleased and your units can be correctly installed. We also have skilled engineers that take pride in their terrific service and product installation in Valdosta, GA.
We also have service departments which are prepared to deal with your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a specialist system.
Service
Quality Recording Solutions may offer the multiple service agreements in Murfreesboro, TN to suit the needs of the agency. Our offerings commonly fall into 3 classes, but we can offer custom maintenance plans that could fit the requirements of the buyers.
Normal
The standard agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software improvements and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This service agreement will absolutely cover remote support and provide access to the help desk. You need to realize that software improvements and remote monitoring are included. With this type of plan, a service charge would be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which means that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software updates can be available and 24/7 monitoring. You'll not need to take into consideration the parts and labor as they are all included.
Training
Quality Recording Solutions can permit you to provide complimentary web training during the warranty period to make certain that the team would have the knowledge to use the software. We always want you to enjoy this experience with the items so we're going to do everything to make certain that you are confident in using the tools. We are going to ensure that we can provide you with on-site training at time of installation and also provide web-training through the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. To learn more info about the service, you may contact us right now.