QRS (Quality Recording Solutions) Give Professional Advice Covering Digital Logging Recorders In Knoxville, TN
The main mission of Quality Recording Solutions is to make the towns a much safer place to be, provide support to public safety specialists and also to attain these through the best services. We could make it probable by providing updated, trustworthy, affordable and efficient voice and data recordings to all the public safety and support organizations found at the Southeast.
We've got plenty of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you could anticipate that we have the correct equipment to offer the requirements of any agencies in Cookeville, TN.
The History And Culture Of The company
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The organization has maintained all its core values and provided work balance for all its employees.
For all these years, the business has flourished because of these values. We know that nurturing a happy and fulfilled team of experts could lead to better quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the business would actually begin on the culture and personal relationships with the clients. We can provide unparalleled technical and customized customer service while we do what we do well. We will always keep our growth targeted and intentional and we will also concentrate on quality.
We have been offering a great product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also aiding legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You could take a look at our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the aid of giveaways and contributions to customer websites and festivities.
Service Location
We are supplying services to different agencies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became a fantastic leader and he was able to bring lots of things on the table that will encourage the team. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the needs of every customer to the best of his ability and he deals with our team to ensure that they can implement everything properly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we provide can meet the requirements of the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he sees that it will help other individuals.
The items:
Eventide
If you'd like an easy-to-use recording solution that's both reputable and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are really easy to use through the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide will be able to enhance their software constantly and they can always do this regularly to make certain that they're going to meet the demands of consumers. If you would like to understand more about MediaWorks, you can read this on the MediaWorks tab to learn more of its capabilities. You can speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could allow you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might be a good help when organizing groups of connected calls on the saved incidents since every incident will absolutely be managed through a committed tab together with its graphical timeline view. This will enable you to control multiple incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also enable you to build a complete set of related calls or media. If you want to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as clients. We always consider your satisfaction more than anything and we are going to do anything to be sure that you'd be pleased with our products.
We have skilled engineers that are very professional and they offer great service and product installation in Mobile, AL.
We presently have service departments which are prepared to manage the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we will combine our efforts with you to guarantee that you are going to have a specialist system.
Service
Quality Recording Solutions can be able to offer multiple service agreements in Chattanooga, TN to suit the demands of the agency. Our offerings often fall into 3 categories, but we may offer custom maintenance plans which will fit the demands of buyers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you may expect that there will be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You must know that software improvements and remote monitoring are included. With this type of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it could cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements can be available and 24/7 monitoring. You'll not need to worry about the parts and labor since they are included.
Training
Quality Recording Solutions can be able to allow you to offer complimentary web training over the warranty period to make sure that the team can be knowledgeable to use the software. We always want you to enjoy this experience with the items so we are going to do everything to make sure that you're confident in using the tools. We're going to ensure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our primary goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. You may call us to know more about this.