Quality Recording Solutions Provide You Top Recommends Covering Voice Loggers In Meridian, Mississippi
The main mission of Quality Recording Solutions is to make the communities a much safer place to be, offer support to public safety specialists and also to achieve these through the best services. We can make this probable by providing up-to-date, affordable, efficient and reliable voice and data recordings to public safety and support organizations in the Southeast.
We've got plenty of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government establishments and more so you could already expect that we've got everything to offer the demands of agencies in Johnson City, TN.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The organization has always been focused on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees as they know that taking care of a happy and satisfied team of experts can provide them with better service quality and customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is on the culture and personal relationships with clients. We can provide you the best technical and individualized customer service and do what we can. We're going to always keep our growth intentional and targeted and we are going to concentrate on the quality of the services as well. We've got been providing a stellar product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is presently supporting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you want to learn more about this, you can check our website. Our services and products can also be found there.
We are also known to give back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Area
We are serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John surely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is dedicated to meet the demands of the buyers to the best of his ability and he always handles our team to ensure that everything could be correctly implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the items that we offer can meet the requirements of the consumers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always makes sure that our technology is up-to-date and running properly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in since he already understands that a playback might help someone else.
Our Products:
Eventide
Do you wish to hunt for a secure, reliable and easy to use recording solution? You don't have to look elsewhere because Eventide recording solutions is what you are searching for.
These recorders are really easy to use with the help of the MediaWorks software and it'll be accessible over the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the clients and also the QRS will keep the system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to find out about the capabilities of this software. You can call us today if you would like to set up a live demo of the product and we're going to show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also allow you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software may help you organize groups of related calls. The incidents could be managed with a focused tab along with a graphical timeline view. This can enable you to control multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to be sure that it'll be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we deliver and also the personal experience of our customers. We always pay attention to your satisfaction and we will do the best that we can to make certain that you will be pleased with the units.
We've got the best engineers that can provide great service and product installation in Rome, GA.
We've got service departments that are already ready to deal with the system along with the professional knowledge of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Pensacola, FL to suit the requirements of the agency. Our offerings usually fall into 3 classes, but we will offer custom maintenance plans that could fit the needs of the buyers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can anticipate that there can be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This service agreement will surely cover remote support and provide access to the help desk. You must realize that software updates and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days each week. Software improvements will become available and 24/7 monitoring. You'll not need to take into account the parts and labor because they are all included.
Training
Quality Recording Solutions can offer complimentary web training throughout the warranty period to be sure that the team can have the knowledge in using the software. We want you to enjoy the use of our products so we are going to guarantee that you will be confident to use these tools. We will offer you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the original performance specifications. You may call us to know more about this.