Quality Recording Solutions Offer Top Suggestions Covering Voice Loggers In Augusta, Georgia
Our primary mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety experts. We would like to do these through customized and friendly services. These things would be probable due to our updated, affordable and reliable voice and data recording samples meant for public safety and support companies in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we certainly have the best equipment to manage and offer the needs of businesses in Savannah, GA.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the organization has flourished because of these values. We understand the nurturing a fulfilled and happy team of experts can bring higher quality service and customer relations. We have over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the corporation will start on the culture and personal relationships with your consumers. We can surely provide unparalleled technical and customized customer service while we're giving what we do. We always kept our growth concentrated and deliberate and we focus on quality above all else.
We've got been supplying a stellar product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support and parts for longer than 7 years.
You could have a look at our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the individuals that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the aid of giveaways and contributions to customer sites and festivities.
Service Location
We are providing services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our fantastic quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought many things on the table that could encourage his team members.
His favorite advice is: take care of your clients or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was known to handle customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the demands of the customers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could offer the requirements of the customers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is updated and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help someone else.
The Products:
Eventide
If you'd like to find an easy to use recording solution that is secure and reputable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are incredibly simple to use over the help of MediaWorks software and you may even access them on the web or through a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continuously and they could do this on a regular basis to ensure that they can meet the demands of the buyers. If you'd like to understand more about MediaWorks, you can read this on the MediaWorks tab to understand its features. When you need a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service that can enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can actually let the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will enable you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even permit you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a fantastic help to organize groups of linked calls on the saved incidents because every incident will be managed through a focused tab together with its graphical timeline view. This may be a good method to manage multiple incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and enable you to build a complete set of appropriate media or calls. If you'd like to have an easier time, the incidents can be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to guarantee that you would be pleased and your units could be installed. We've got skilled engineers who are proud of their terrific service and product installation in Dothan, AL.
We also have service departments which are ready to deal with your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality recordings will offer multiple service agreements in Pensacola, FL to help suit the requirements of the agency. Our typical offerings will usually fall into 3 categories, but we can create custom maintenance plans that might fit the needs of the consumers.
Standard
The normal service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You can also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be software updates and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it will cover the service and full access to the help desk 24 hours a day and 7 days every week. The software improvements can also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training over the warranty period to make certain that the team could have the knowledge in using the software. We surely want you to enjoy using our products so we will make sure that you'll be confident in using these tools. We will offer on-site training at the time of installation and offer web-training over the 1st year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our main goal is to help you use the product with ease and understand all the features that it may provide.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice recorder as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. You may contact us to learn more information on the service and purchasing of the refurbished systems.