Quality Recording Solutions Provide Us Professional Suggestions About Voice Recorders In Birmingham, AL
Our mission at Quality Recording Solutions is to actually provide a more secure community for everyone and to support public safety experts. We would like to do these through personalized and friendly services. These things could be feasible due to our updated, inexpensive and dependable voice and data recording samples meant for public safety and support organizations in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and provide the demands of companies in Tallahassee, FL.
History And Culture Of The company
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The organization is always centered on its core values and its devotion to family values. They always see the tough work and work balance for the employees as they realize that having a happy and fulfilled team of specialists can provide better service quality as well as customer relations. We already have over 40 years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation is on the culture and personal relationships with consumers. We may offer you the best technical and customized customer service and do what we can. We are going to always keep our growth deliberate and focused and we are going to focus on the quality of the services as well. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
As of today, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
If you'd like to know more about this, you can always check our website. Our services and products are all there so you may check it out.
We're also proven to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of giveaways and contributions to festivities.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought lots of things on the table that may encourage his team members.
His favorite assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the needs of the consumers and he is also the one who deals with our team to be sure that everything will be effectively implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to offer the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an excellent multi-tasker and he can also keep our technology updated and be sure that everything will run effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he knows that he will help other folks.
Our Products:
Eventide
Do you would like to look for a secure, reliable and easy to use recording solution? You do not have to look elsewhere since the Eventide recording solution is what you are trying to find!
These recorders are incredibly simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system up-to-date.
If you want to learn more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You could contact us if you would like to set up a live demo of the product and we will show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service which will surely enable other NG911 subsystems to deposit and obtain data like geo-location and call routing logs. This type of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to your NexLog Recorder. You are going to be able to access this through the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of linked calls on the saved incidents. All incidents could be managed with a dedicated tab together with a graphical timeline view. This can enable you to manage multiple incidents in only one screen. When the additional calls are located, they'd be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you would like to be sure that it's going to be easier, incidents might be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of consumers. We consider your satisfaction above all else and we're going to do everything to ensure that you will be pleased and your units will be installed.
We surely have the best and the most skilled engineers which will provide fantastic service and product installation in Dothan, AL.
We have service departments that are already ready to handle the system together with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to ensure that you could get a specialist system.
Service
Quality Recording Solutions can offer the multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings typically fall into 3 groups, but we will offer custom maintenance plans which could fit the needs of buyers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can expect that there could be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You should realize that software improvements and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates will surely be available and 24/7 monitoring. You'll not need to bear in mind the parts and labor because they are all included.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This may ensure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to make sure that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this probable, we can offer you with on-site training at the time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You could also call us to find out more about this.