Quality Recording Solutions Give You Top Advice About Eventide Recorders In Chattanooga, TN
Our primary mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety specialists. We would like to do these through customized and friendly services. All of these will be probable through our updated, trustworthy and affordable voice and data recording solutions for all the public safety and support agencies found at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and provide the demands of agencies in Tallahassee, FL.
The History And Culture Of The organization
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their devotion to the tough work and work balance of their employees.
For all these years, the company has flourished because of these values. We all know that taking care of a happy and fulfilled team of experts can result in better quality service and customer relations. We've got more than forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the organization would really start on the culture and personal relationships with the consumers. We can absolutely provide unparalleled technical and individualized customer service while we are offering what we do. We have always kept our growth concentrated and intentional and we are always centering on quality above all else.
We've got been giving an incredible product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support and parts for longer than 7 years.
You can check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches with the aid of special gifts and contributions to customer websites and festivities.
Service Area
We serve several agencies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a good leader and he has brought a lot of things on the table to encourage his team members.
The favorite assistance that he generally gives is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is devoted to his work and he offers the demands of the buyers. He is also the one that guarantees that everything can be correctly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time since he can easily know and provide the needs of the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the business. He is a multi-tasker and he always guarantees that our technology could be up to date and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can undoubtedly help somebody else.
The Products:
Eventide
Do you want to search for an easy to use recording solution that's both trustworthy and secure? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the aid of MediaWorks software and you may also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is continuously improving their software regularly to ensure that they could meet the demands of the clients. If you need to learn more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. You can also talk to us if you'd like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service could also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might connect you to the NexLog Recorder. You can access this through the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software will even permit you to organize groups of connected calls to saved incidents. Every incident can then be managed on a devoted tab together with its very own graphical timeline view. This may enable you to deal with multiple incidents in one screen.
When the additional calls are located already, they are going to surely be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To be sure that it's going to be easier in the future, incidents can be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as buyers. We always pay attention to your satisfaction above all else and we will do everything to ensure that you'll be pleased and your units could be effectively installed. We also have the best engineers that take pride in their terrific service and product installation in Gainesville, FL.
We also have service departments that are prepared to take care of your system along with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you may have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you could expect software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software improvements included as well as remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer could be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring may also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions could be able to enable you to offer complimentary web training over the warranty period to make sure that the team could be knowledgeable to use the software. We will want you to enjoy the experience with the items so we are going to do everything to make certain that you'll be confident when you are using the tools. We will ensure that we can provide you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We might also offer reconditioned systems that were actually refurbished to the original performance specifications. You must call us right now to learn more.