QRS (Quality Recording Solutions) Give Good Advice On Eventide Recorders In Jacksonville, Florida
The primary mission of Quality Recording Solutions is to make the towns a safer place to be, offer support to public safety specialists and also to achieve these through the best services. We can make it feasible by providing up-to-date, dependable, inexpensive and effective voice and data recording samples to all the public safety and support businesses found at the Southeast.
We've got a lot of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could anticipate that we have the correct equipment to give the demands of any agencies in Savannah, GA.
History And Culture Of The organization
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The corporation is always focused on its core values and its devotion to family values. They also consider the hard work and work balance for all their employees since they know that taking care of a happy and satisfied team of professionals will offer them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the business is actually on the culture and personal relationships with our consumers. We will offer the best personalized and technical customer service while doing what we can do. We always keep our growth targeted and deliberate and we can focus on the quality of the services. We have been giving the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
You can check your website to understand more about this. We've got products and services included there.
We are also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We provide services to various agencies situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John absolutely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to provide the needs of the consumers and he is also the one who manages our team to make sure that everything can be properly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the company.
He is an impressive multi-tasker and he always keeps our technology up to date and ensure that they are running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work as he sees that he can help other folks.
The Products:
Eventide
If you need an easy-to-use recording solution that's both reputable and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software constantly and they could do this on a regular basis to make certain that they can meet the demands of the buyers. If you would like to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You could speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This can enable the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can hook you up to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also enable you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. Every incident can be managed through a dedicated tab together with its graphical timeline view. This can enable you to manage multiple incidents in just one screen. When additional calls are already located, they would be copied in an existing incident and enable you to create a complete set of related calls or media.
If you would like to make certain that it'll be easier, incidents might be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the items that we deliver and the personal experience as consumers. It's really important to fulfill our clients and we are going to do everything to make certain that you'll be pleased and your units can be correctly installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Vicksburg, MS.
The service department is prepared to take care of your system together with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you will have a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Jackson, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that might fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. Also, you may expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will also be software improvements included along with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the consumers would pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring can be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can be able to offer complimentary web training over the warranty period to be sure that your team can have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we're going to ensure that you are confident in using the tools. We are going to also ensure that we will offer on-site training at enough time of installation and provide web-training on the first-year warranty and while it's under service contract.
Over the sessions, you and the team can be guided step by step on the features of the software. Our goal is to help you learn everything that you should find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of radio recorders as technology ages. To know more about this, you could call us directly.