Quality Recording Solutions Provide You Very Best Ideas Covering Telephone Recorders In Meridian, MS
Our mission right here at Quality Recording Solutions is to offer a more secure community for all and to help support public safety professionals. We would like to do these through personalized and friendly services. These things would be feasible due to our up to date, inexpensive and dependable voice and data recordings meant for public safety and support companies in the Southeast.
We have a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we've got the best equipment to take care of and offer the requirements of businesses in Macon, GA.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The company has always been centered on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees since they realize that taking care of a happy and fulfilled team of experts will offer them with better service quality and customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is actually on the culture and personal relationships with our customers. We may offer the best individualized and technical customer service while doing what we can do. We keep our growth deliberate and concentrated and we're going to also concentrate on quality services more than anything else. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is presently assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you'd like to learn more about this, you could always check our website. Our services and products are all there so you may check it out.
We're also known to give back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by method of special gifts and contributions to festivities.
Service Area
We serve various companies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always handles our team to make certain that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the needs of our customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he recognizes that the playback of a call may help someone.
The items:
Eventide
If you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are incredibly easy to use if you could use MediaWorks software and they are accessible on the web or using your desktop application, which will make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can be able to boost their software constantly and they could always do this regularly to make certain that they'll meet the demands of buyers. If you want to know more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. If you need a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it is going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software may help you organize groups of related calls. Every incident can be managed through a focused tab along with its graphical timeline view. This will enable you to control multiple incidents in just one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of appropriate calls or media.
If you want to make sure that it'll be easier, incidents can be saved remotely on the source digital logging recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as buyers. We pay attention to your satisfaction and we will do everything to ensure that you would be pleased and your units can be installed. We also have the best engineers that take pride in their terrific service and product installation in Gainesville, FL.
We also have service departments which are prepared to manage your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make sure that you can have a specialist system.
Service
Quality Recording Solutions can offer multiples of service agreements in Murfreesboro, TN to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the demands of every customer.
Normal
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You must also anticipate software improvements and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will also be software updates included and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring can be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can also provide complimentary web training over the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to make sure that you'll be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we may make sure that we are going to offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We may also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the main performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.