QRS (Quality Recording Solutions) Offer Very Best Guidelines On Voice Loggers In Hattiesburg, MS
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety specialists. We are going to do all these through the usage of customized and friendly services and it is going to be possible with our up-to-date, reliable and inexpensive voice and data recordings for public safety and support businesses in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we have everything that the organizations in Tallahassee, FL.
The History And Culture Of The company
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The corporation maintained its values over the years and their commitment to the difficult work and work balance of their employees.
This is actually the primary reason why the corporation has been flouring for all these years. We understand that nurturing a happy and fulfilled team of professionals could lead to better quality service and customer relations. We have more than forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the business would really start on the culture and personal relationships with the consumers. We can offer unparalleled technical and customized customer service while we offer what we do. We have always kept our growth targeted and intentional and we're always concentrating on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to give support and parts for more than 7 years.
You will be able to check our website to understand more about us and our products and services. We can also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are presently supplying services to various organizations located in Georgia and Alabama and we're continuously expanding towards Florida, Tennessee and Mississippi. We're absolutely excited to provide fantastic quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely a good leader and he has brought a lot of things on the table to encourage his team members.
The favorite piece of advice that John always says is: take care of your customers or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the needs of the customers and he is also the one who handles our team to make sure that everything will be effectively implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to give the best for the buyers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is known as a multi-tasker and he guarantees that our technology can be up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he knows that the a playback of a call can surely help somebody else.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and trusted? You don't have to look elsewhere because Eventide recording solutions is what you are looking for.
These recorders are really simple to use with the help of the MediaWorks software and it'll be accessible over the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you may read it on the MediaWorks tab to understand about the capabilities of this software. You could call us now if you will need to set up a live demo of the product and we're going to show how may help you.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service which could definitely enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This type of service can also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You are going to be able to access this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will undoubtedly be managed through a dedicated tab along with its graphical timeline view. This can surely be a great strategy to manage different incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also enable you to create a complete set of appropriate calls or media. If you want to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always committed to the items that we supply and also your personal experience as clients. Your satisfaction is always important to us and we're going to do everything to be sure that you will be pleased and your units will be installed correctly. We also have skilled field engineers that's very proud of their speedy service and product installation in Rome, GA.
The service department is prepared to take care of your system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make certain that you will have a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Hattiesburg, MS to help suit the needs of the agency. Our typical offerings will usually fall into 3 classes, but we can create custom maintenance plans that may fit the demands of the clients.
Normal
The standard service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You could also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it's going to cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software updates could be available as well as 24/7 monitoring. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to permit you to provide complimentary web training through the warranty period to make certain that the team could be knowledgeable to make use of the software. We want you to have fun and enjoy the experience with the products so we're going to make certain that you're confident in using the tools. We will be sure that we can offer you with on-site training at time of installation and also provide web-training through the first-year warranty and While it is under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you may maintain the performance of your voice recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.