Quality Recording Solutions Offer Us Very Best Help On Voice Recorders In Birmingham, AL
Our primary mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety professionals. We would like to do these through individualized and friendly services. All of these would be probable with our updated, dependable and affordable voice and data recording samples for public safety and support organizations in the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we absolutely have the best equipment to take care of and provide the requirements of agencies in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The organization is always centered on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees because they know that looking after a happy and fulfilled team of experts will offer them with better service quality and customer relations. We have more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the organization will invariably be on the culture and personal relationships with the clientele. We can offer the best technical and customized customer service and do what we do best. We keep our growth deliberate and targeted and we are going to also concentrate on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of right now, QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
You could check your site to learn more about this. We have services and products included there.
We are also proven to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by method of special gifts and contributions to festivities.
Service Location
We're providing services to different agencies situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our wonderful quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an excellent and exceptional leader and he has brought lots of things on the table to encourage every member of the team.
The favorite advice that he generally gives is: take care of your clients or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of the clients and he is also the one who manages our team to be sure that everything can be effectively implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the needs of the consumers all the time.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology would be updated and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he knows that the a playback of a call can absolutely help somebody else.
The items:
Eventide
If you want to find an simple to use recording solution that's secure and dependable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are extremely simple to use through the help of MediaWorks software and you may even access them online or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is currently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to enhance their software consistently and they could always do this regularly to be sure that they'll meet the demands of buyers. If you would like to know more about MediaWorks, you could read this on the MediaWorks tab to understand its features. When you need a live demo of the product, you could speak with us.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You are going to be able to get into it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even enable you to organize groups of associated calls to saved incidents. Every incident would really be accessible for management on a devoted tab along with a graphical timeline view. This may permit you to control different incidents in one screen.
If the additional calls are already located, they'll be copied immediately through an existing incident and enable you to build-up a complete set of relevant media or calls. To be sure that it'll be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the products that we are delivering and also the personal experience as customers. Your satisfaction is always important to us and we're going to do everything to be sure that you will be pleased and your units will be installed correctly. We also have skilled field engineers which are proud of their speedy service and product installation in Waycross, GA.
The service department will surely be prepared to deal with the system together with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions will be able to give multiple service agreements in Murfreesboro, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Normal
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. Also, you could expect software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customers would pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring can also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to ensure that the team would have the knowledge in using the software. We definitely want you to enjoy using our products so we're going to make certain that you'll be confident in using these tools. We will provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the telephone recorder as technology ages.
We can even provide reconditioned systems that are actually refurbished to the main performance specifications. To learn more information about the service, you may contact us at this time.