Quality Recording Solutions Provide Excellent Ideas On Voice Recorders In Augusta, Georgia
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to provide support to public safety experts. We are going to do all these through the use of customized and friendly services and it's going to be feasible with our up-to-date, trusted and affordable voice and data recording samples for public safety and support agencies in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we already have the tools to manage businesses in Tallahassee, FL.
History And Culture Of The corporation
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The corporation has long been centered on its core values as well as its devotion to family values. They always see the difficult work and work balance for the employees because they know that having a happy and fulfilled team of professionals can provide better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is actually on the culture and personal relationships with our clients. We may offer you the best technical and individualized customer service and do what we can. We always keep our growth concentrated and intentional and we can focus on the quality of the services. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
As of right now, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for a minimum of 7 years.
If you'd like to know more about this, you could check our website. We have services and products included there.
We're also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We are giving services to different companies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're absolutely excited to offer wonderful quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the company as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he deals with our team to make sure that they could implement everything correctly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the needs of our clients.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology up to date and ensure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work because he understands that the playback of a call will help someone.
The Products:
Eventide
When you need an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording solutions may help you. These recorders are really simple to use through the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software consistently and they can do this on a regular basis to make certain that they can meet the demands of the customers. If you would like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. If you want a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service that may enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You may access this over the web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software enables you to organize groups of related calls into saved incidents. Every incident would actually be available for management on a dedicated tab together with a graphical timeline view. This may permit you to control different incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To be sure that it will be easier, incidents can always be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our buyers. We always consider your satisfaction more than anything and we are going to do anything to ensure that you'll be pleased with our products.
We undoubtedly have the best and the most skilled engineers which could offer fantastic service and product installation in Vicksburg, MS.
We've got service departments that are already prepared to take care of the system along with the professional knowledge of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you are going to have an expert system.
Service
Quality Recording Solutions can provide multiple service agreements in Hattiesburg, MS to help suit the demands of the agency. Our offerings generally fall into 3 different classes, but we're going to be able to create a custom maintenance plan that may fit your needs.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There could be software improvements and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software updates could be available as well as 24/7 monitoring. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could be able to offer web training throughout the warranty period to ensure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we're going to do everything to make sure that you are going to be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we're going to offer on-site training at enough time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You could also call us to know more about this.