QRS (Quality Recording Solutions) Provide Excellent Ideas About Telephone And Radio Loggers In Montgomery, AL
Our mission right here at Quality Recording Solutions is to give a more secure community for all and to help support public safety experts. We wish to do these with the help of personalized and friendly services. All of these could be possible through our up-to-date, reliable and affordable voice and data recordings for all the public safety and support businesses found at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to handle and provide the demands of businesses in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their determination to the difficult work and work balance of their employees.
For all these years, the corporation has flourished because of these values. We understand the looking after a satisfied and happy team of experts can bring better quality service and customer relations. We have over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we are.
The value of the corporation starts on the culture and personal relationships with the consumers. We can provide unparalleled technical and customized customer service while we do what we do well. We've got always kept our growth concentrated and intentional and we're always centering on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support and parts for more than 7 years.
You are going to be able to check our website to know more about us and our services and products. We also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of giveaways and contributions to customer sites and festivities.
Service Area
We're serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in supplying the requirements of customers and he also manages our team to make sure that everything would be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the business. He is a multi-tasker and he always guarantees that our technology will be up-to-date and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he understands that the a playback of a call can undoubtedly help somebody else.
Our Products:
Eventide
Do you wish to find a recording solution that's easy to use, secure and reliable? You don't have to look elsewhere because Eventide recording solutions is what you're searching for.
These recorders are extremely easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the buyers and also the QRS will keep the system updated.
If you would like to understand more about MediaWorks, you can read it on the MediaWorks tab and learn about the features of the software. You can contact us if you'd like to set up a live demo of the product and we're going to show you how we can suit your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You can access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident can then be managed on a focused tab together with its very own graphical timeline view. This will enable you to handle multiple incidents in one screen.
When the additional calls are located already, they are going to undoubtedly be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To be sure that it'll be easier in the future, incidents might be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as clients. We consider your satisfaction above all else and we're going to do everything to make certain that you are going to be pleased and your units will be installed.
We definitely have the best and the most skilled engineers that will offer great service and product installation in Vicksburg, MS.
We have service departments which are already prepared to manage the system along with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to ensure that you can get an expert system.
Service
Quality Recording Solutions can provide multiples of service agreements in Knoxville, TN to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we are going to be able to create custom maintenance plans to fit the needs of every customer.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You can even anticipate software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software updates included and remote monitoring. With this plan, a service charge could be incurred for on-site service and the clients will pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions could be able to permit you to offer complimentary web training during the warranty period to ensure that the team can be knowledgeable to use the software. We want you to have fun and enjoy the experience with the products so we're going to make sure that you are confident in using the tools. We are going to make sure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice logger as technology ages. We can even offer you reconditioned systems that were refurbished to the main performance specifications. To understand more about this, call us today.