Quality Recording Solutions Offer Us Top Assistance Covering Digital Logging Recorders In Hattiesburg, Mississippi
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, provide support to the public safety specialists and to accomplish these through the best services feasible. We will make it feasible by offering you affordable, efficient, updates and dependable voice and data recordings to public safety and also support businesses in the Southeast.
We have a lot of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you can already anticipate that we have everything to give the demands of agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They understand that nurturing a satisfied team of professionals can offer higher quality service and customer relations.
We've got more than 40 years of experience in this industry and we've got team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the corporation starts on the culture and personal relationships with customers. We can surely offer unparalleled technical and customized customer service while we are doing what we do. We always kept our growth intentional and focused and we are focusing on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our solutions are presently giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the merchandise for 7 years.
You could have a look at our website to learn more about us, our product and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite piece of assistance that John always says is: take care of your customers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the demands of the consumers. He is also the one that guarantees that everything could be appropriately implemented.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can offer the demands of the consumers at all times.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the company.
He is also an impressive multi-tasker and he keeps our technology updated and make sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work because he recognizes that he will help other individuals.
Our Products:
Eventide
Do you wish to find a recording solution that is simple to use, secure and reputable? You don't have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are incredibly easy to use over the MediaWorks software and it can be accessed over the web or desktop application, which could make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You could call us nowadays if you want to set up a live demo of the product and we will show you what it can do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might allow you to connect to your NexLog Recorder. You can always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even allow you to make a quick call replay and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a fantastic help to organize groups of connected calls on the saved incidents because every incident can be managed through a dedicated tab together with its graphical timeline view. This may be a good strategy to deal with multiple incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and enable you to develop a complete set of relevant media or calls. If you'll like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we deliver and also the personal experience as consumers. We consider your satisfaction above all else and we are going to do everything to make certain that you will be pleased and your units can be installed.
We definitely have the best and the most skilled engineers that may provide wonderful service and product installation in Rome, GA.
We have service departments that are already prepared to take care of the system along with the professional knowledge of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you may have an expert system.
Service
Quality Recording Solutions can surely offer multiples of service agreements in Hattiesburg, MS to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we are going to be able to create custom maintenance plans that can fit your needs.
Regular
Normal service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor can be included. You need to also expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the clients would pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all the service and full access to our help desk anytime of the day and week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can allow you to offer complimentary web training throughout the warranty period to make certain that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the merchandise so we're going to ensure that you're confident in using the tools. We're going to make certain that we can provide you with on-site training at time of installation and also provide web-training through the first-year warranty and While it's under service contract.
Over the sessions, you and the team will be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease since you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. You must call us today to learn more.