Quality Recording Solutions Offer You Good Suggestions About Call Loggers In Savannah, GA
Our principal mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety experts. We would like to do these through individualized and friendly services. These things could be possible due to our up-to-date, inexpensive and trustworthy voice and data recording samples meant for public safety and support businesses in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to handle and provide the requirements of organizations in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its value and also their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They understand that taking care of a satisfied team of experts will offer better quality service and customer relations.
We have over forty years of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the business begins on the culture and personal relationships with clientele. We can surely provide unparalleled technical and individualized customer service while we are doing what we do. We always kept everything targeted and intentional and we focus on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You need to check our website to understand more about us, the products that we provide and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We're serving several agencies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an excellent leader and he was able to bring many things on the table that can encourage the team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the consumers to the best of his ability and he always manages our team to make certain that everything can be properly implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the consumers and offer them with the best products and services.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is updated and running appropriately.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in since he already understands that a playback might help someone else.
The merchandise:
Eventide
Are you trying to find an easy to use recording solution that is secure and reliable? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the help of MediaWorks software and you can also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving continually on a regular basis to be sure that they could meet the demands of the customers. When you need to find out more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. If you would like to have a live demo of the product, you can call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may certainly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of connected calls. All incidents might be managed with a committed tab along with a graphical timeline view. This can enable you to deal with multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you'd like to be sure that it'll be easier, incidents may be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience as buyers. We always pay attention to your satisfaction and we will do the best that we can to be sure that you are going to be pleased with the units.
We undoubtedly have the best and the most skilled engineers which will offer wonderful service and product installation in Valdosta, GA.
We presently have service departments that are prepared to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you may get a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Murfreesboro, TN to help suit the needs of the agency. Our offerings typically fall into 3 different groups, but we are going to be able to create a custom maintenance plan that may fit your needs.
Regular
The standard service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be some software updates and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It implies that it will cover the service and full access to the help desk 24 hours a day and 7 days each week. The software improvements and 24/7 monitoring will also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may also offer complimentary web training during the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to be sure that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we could make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the voice logger as technology ages. We may also offer reconditioned systems that were actually refurbished to the original performance specifications. To understand more about this, call us right now.