Quality Recording Solutions Provide Us Professional Suggestions Covering Voice Loggers In Tallahassee, Florida
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, offer support to the public safety professionals and to attain these through the best services probable. We could make it feasible by offering you affordable, efficient, improvements and trusted voice and data recording solutions to public safety and also support companies in the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you could anticipate that we have everything that you have to offer the needs of companies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the hard work and work balance for the employees. They understand that nurturing a satisfied team of professionals can provide better quality service and customer relations.
We have over forty years of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with customers. We can certainly provide the best technical and personalized customer service while we're doing what we do. We always kept everything focused and intentional and we concentrate on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to offer support for these products for 7 years.
You may have a look at our website to understand more about us, our product and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We are providing our services to various companies located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're very eager to offer our great quality products and services to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John unquestionably leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he offer the demands of the consumers and also the one who handles our team to make certain that everything can be implemented effectively.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can offer the requirements of the buyers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running efficiently. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is inspired in his work as he sees that the playback of a call may help somebody else.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that is both secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are really easy to use with the aid of the MediaWorks software and it's going to be accessible on the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide enhances its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
If you want to understand more about MediaWorks, you could read it on the MediaWorks tab and find out about the features of the software. You could call us now if you really need to set up a live demo of the product and we're going to show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may definitely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may allow you to connect to your NexLog Recorder. You'll be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may also enable you to organize groups of related calls on the saved incidents since every incident will surely be managed through a devoted tab together with its graphical timeline view. This will allow you to manage multiple incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you want to make this easier, incidents can invariably be saved remotely on the source 911 recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as customers. We always consider your satisfaction above all else and we are going to do everything to make certain that you will be pleased and your units will be correctly installed. We have skilled engineers who are proud of their wonderful service and product installation in Athens, GA.
We also have service departments that are ready to handle your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Knoxville, TN to suit the demands of the agency. Our offerings commonly fall into 3 classes, but we can offer custom maintenance plans that may fit the requirements of the consumers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you may anticipate that there could be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You have to know that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will certainly be available and 24/7 monitoring. You'll not need to think about the parts and labor since they are all included.
Training
Quality Recording Solutions will be able to provide web training through the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we will do everything to make certain that you will be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to provide you with on-site training at time of installation and we provide web-training through the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. To learn more info about the service, you could contact us today.