QRS (Quality Recording Solutions) Give Professional Guidance Covering Eventide Recorders In Tallahassee, Florida
Our mission here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety specialists. We want to do all these with the usage of customized and friendly services and all of it'll be feasible with our up-to-date, inexpensive and dependable voice and data recordings meant for public safety and support organizations situated in the Southeast.
We already have lots of experience in serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could expect that we already have the tools to handle businesses in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They fully understand that taking care of a happy and fulfilled team of experts can give them better quality service and customer relations so they have always been concentrating on this aspect.
We've got more than 40 years of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the business actually begins on the culture and personal relationships with the clients. We can unquestionably provide the best technical and personalized customer service while we're doing what we do. We always kept everything concentrated and deliberate and we concentrate on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also aiding legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to give support for these products for 7 years.
You can always check our website to learn more about us, our services and products. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our giveaways and contributions to festivities.
Service Area
We're serving various companies in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a terrific and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
His favorite advice is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he deals with our team to make certain that they could implement everything appropriately. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the buyers and provide them with the best products and services.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he recognizes that the a playback of a call can absolutely help someone else.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that's secure and reputable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are easy to use with the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance consistently regularly to ensure that they will meet the demands of the buyers. If you need to find out more about MediaWorks, you can read this on the MediaWorks tab to understand its features. If you want to have a live demo of the product, you can call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will connect you to your NexLog Recorder. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. The incidents will be managed with a dedicated tab together with a graphical timeline view. This will allow you to handle multiple incidents in just one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you'd like to make sure that it'll be easier, incidents can be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as customers. We always pay attention to your satisfaction above all else and we're going to do everything to ensure that you'd be pleased and your units can be appropriately installed. We have skilled engineers who are proud of their fantastic service and product installation in Athens, GA.
We also have service departments which are ready to deal with your system along with the professional expertise of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Montgomery, AL to suit the needs of the agency. Our offerings often fall into 3 classes, but we will offer custom maintenance plans that could fit the demands of clients.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you may expect that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You'll not need to take into consideration the parts and labor because they are all included.
Training
Quality Recording Solutions can be able to give web training through the warranty period to ensure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the merchandise and we're going to do everything to make sure that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this probable, we will offer you with on-site training at enough time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of radio recorders as technology ages. To find out more about this, you can call us directly.