QRS (Quality Recording Solutions) Provide Us Very Best Assistance Covering Radio Recorders In Huntsville, Alabama
Our primary mission right here at Quality Recording Solutions is to provide a more secure community for everyone and to offer support to public safety experts. We want to do all these with the use of customized and friendly services and all of it's going to be possible with our updated, affordable and trustworthy voice and data recordings meant for public safety and support businesses situated in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we have everything that the agencies in Johnson City, TN.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the corporation has flourished due to these values. We understand the taking care of a satisfied and happy team of experts can bring higher quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the organization would actually start on the culture and personal relationships with the clients. We can definitely offer unparalleled technical and customized customer service while we're giving what we do. We always kept our growth concentrated and deliberate and we focus on quality more than anything else.
We have been providing a great product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the latest products in the communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support and parts for at least 7 years for all our products.
You may have a look at our website to understand more about us, our product and the services that we provide. We also enjoy giving back to the individuals that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We're serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought many things on the table to help encourage the team members. His favorite piece of advice is: take care of your customers or somebody else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the demands of consumers and he also deals with our team to be sure that everything can be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to give the best for the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known as a multi-tasker and he guarantees that our technology will be up to date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he sees that the a playback of a call can undoubtedly help somebody else.
The items:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trusted? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide can improve continually frequently to make sure that they are going to meet the demands of the consumers. If you'd like to know more about MediaWorks, you may read this on the MediaWorks tab to understand its features. If you want to have a live demo of the product, you can call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and obtain data like geo-location and call routing logs. This can actually enable the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may enable you to connect your NexLog Recorder. You will be able to gain access to this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even permit you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also enable you to organize groups of linked calls on the saved incidents since every incident will undoubtedly be managed through a focused tab along with its graphical timeline view. This may be a good method to deal with multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and allow you to create a complete set of related media or calls. If you'd like to have an easier time, the incidents could be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as customers. We always pay attention to your satisfaction more than anything else and we're going to do everything to make certain that you would be pleased and your units will be properly installed. We have skilled engineers who are proud of their fantastic service and product installation in Valdosta, GA.
We even have service departments that are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality Recording Solutions can be able to give multiple service agreements in Huntsville, AL to suit the requirements of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we're going to be able to create custom maintenance plans that could fit your needs.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You should also anticipate software updates and 24/7 remote monitoring. A service charge may be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can also be software updates included along with remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will be included. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions could be able to give web training through the warranty period to make certain that you and your team would know how to use your software.
We're going to always want you to enjoy the experience with the items that we're providing so we're going to do what we can to make certain that you may be confident in using these tools and make it an asset for your agency.
To do this, we will offer on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of telephone recorders as technology ages. You may also call us to find out more about this.