Quality Recording Solutions Give Excellent Advice On Radio Recorders In Montgomery, AL
Our mission here at Quality Recording Solutions is to help to make the neighborhoods a safer place, support the public safety professionals and to achieve all this through customized and friendly services. We can make it possible by offering up to date, dependable, affordable and efficient voice and data recording samples to all the public safety and support companies found at the Southeast.
We've got a lot of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you could already anticipate that we've got everything to give the demands of organizations in Savannah, GA.
History And Culture Of The company
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The organization has long been centered on its core values and its strong devotion to family values. They always see the difficult work and work balance for the employees as they know that having a happy and fulfilled team of professionals can provide better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the corporation is on the culture and personal relationships with customers. We will offer you the best technical and individualized customer service and do what we can. We are going to always keep our growth deliberate and concentrated and we will concentrate on the quality of the services as well. We've got been offering the best product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
QRS is currently assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for at least 7 years.
If you'd like to find out more about this, you could check our website. Our products and services could also be found there.
We are also proven to give back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by way of special gifts and contributions to festivities.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very excited to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the requirements of the consumers and he is also the one who handles our team to make certain that everything can be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give wonderful services to customers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is a fantastic multi-tasker and he might also keep our technology up-to-date and be sure that everything will run effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work because he sees that he may help other people.
Our Products:
Eventide
Do you want to find a recording solution that is simple to use, secure and trustworthy? You don't have to look anywhere else since Eventide recording solutions is what you need.
These recorders are really easy to use through the help of the MediaWorks software and it will be accessible over the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software frequently to help meet the demands of the customers and at QRS keep the system up-to-date.
If you'd like to understand more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You can call us now if you really need to set up a live demo of the product and we will show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to your NexLog Recorder. You will be able to access this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly allow you to make quick call replay and browsing and it'll include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. All incidents can be managed with a devoted tab together with a graphical timeline view. This can allow you to control multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to develop a complete set of related calls or media.
If you would like to be sure that it will be easier, incidents may be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our customers. We consider your satisfaction above all else and we are going to do everything to make sure that you'll be pleased and your units can be installed.
We've got the best engineers which could provide terrific service and product installation in Rome, GA.
We've got service departments that are already prepared to manage the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you could have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings will normally fall into 3 classes, but we will offer custom maintenance plans that can fit the needs of the buyers.
Standard
The regular agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you could expect that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There will also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will definitely be accessible and 24/7 monitoring. You are going to not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can offer complimentary web training through the warranty period to be sure that the team may have the knowledge in using the software. We want you to enjoy the usage of our products so we're going to guarantee that you'll be confident to use these tools. We will offer on-site training at the time of installation and provide web-training through the 1st year warranty and while it's under service contract.
On these sessions, you and your team can be guided throughout the procedure and learn the features of the software. Our main goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice loggers as technology ages. To understand more about this, you may call us directly.