QRS (Quality Recording Solutions) Give You Professional Recommends Covering Telephone Recorders In Augusta, GA
Our principal mission here at Quality Recording Solutions is to offer a safer community for everybody and to provide support to public safety experts. We're going to do all these through the usage of personalized and friendly services and it's going to be possible with our updated, dependable and inexpensive voice and data recording samples for public safety and support companies in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could expect that we have everything that the organizations in Atlanta, GA.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The business has long been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees as they know that nurturing a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We've got more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is on the culture and personal relationships with customers. We can provide you the best technical and individualized customer service and do what we can. We always keep our growth focused and deliberate and we can concentrate on the quality of the services. We have been giving a great product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is presently assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for at least 7 years.
You could check your website to learn more about this. Our products and services can also be found there.
We are also recognized to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by method of contributions and giveaways.
Service Area
We are serving different organizations in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We are already excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is absolutely a fantastic leader and he has brought lots of things on the table to encourage his team members.
The favorite piece of advice that John always says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was known to manage customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very dedicated to his work and he offers the demands of the clients.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they could provide the requirements of the buyers at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is a multi-tasker and he always guarantees that our technology will be up to date and efficiently running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trustworthy and he is always inspired in his work since he understands that the a playback of a call can certainly help somebody else.
The items:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and reliable? You do not have to go elsewhere because the Eventide recording samples is what you need.
These recorders are easy to use over the help of MediaWorks software and you may also access this on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve constantly frequently to make sure that they're going to meet the demands of the customers. If you want to find out more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. You can unquestionably talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders can help support a standards-compliant NG911 event logging web service that can absolutely enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can also allow you to organize groups of related calls into saved incidents. Every incident can invariably be managed on a dedicated tab along with its own graphical timeline view. This may permit you to manage multiple incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and allow you to build-up a complete set of related media or calls. To make sure that it's going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the items that we're delivering and also the personal experience as buyers. Your satisfaction is always important to us and we're going to do everything to make sure that you are going to be pleased and your units can be installed correctly. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you'll have a specialist system.
Service
Quality Recording Solutions may offer the multiple service agreements in Biloxi, MS to suit the demands of the agency. Our offerings typically fall into 3 categories, but we can provide custom maintenance plans that might fit the demands of the consumers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also expect software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it's going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates will become available and 24/7 monitoring. You will not have to think about the parts and labor since they are included.
Training
Quality Recording Solutions can be able to provide web training throughout the warranty period to ensure that you and your team would know how to use your software.
We always want you to enjoy the experience with the products and we will do everything to make sure that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to offer you with on-site training at time of installation and we offer web-training throughout the first-year warranty and while under service contract.
Throughout the sessions, you and the team will be guided over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you can maintain the performance of your voice logger as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. You will be able to contact us to know more information on the service.