QRS (Quality Recording Solutions) Provide Best Ideas Covering Radio Recorders In Jacksonville, Florida
Our principal mission at Quality Recording Solutions is to help provide a safer community for all and to support public safety professionals. We want to attain all these through personalized and friendly services. These things could be possible due to our up-to-date, affordable and dependable voice and data recordings meant for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government establishments, hospitals, financial institutions and more so we surely have the best equipment to manage and provide the needs of agencies in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the tough work and work balance for the employees. They totally know that nurturing a happy and satisfied team of experts may help bring higher quality service and customer relations so they've got been focusing on this aspect.
We have over forty years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you will ask around the neighborhood, responders, officials and telecommunicators know who we are.
The value of the organization actually begins on the culture and personal relationships with clientele. We are going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always kept everything focused and deliberate and we focus on quality. We have been offering a terrific product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support for these products for 7 years.
You may have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're presently giving services to various businesses positioned in Georgia and Alabama and we are continually expanding towards Florida, Tennessee and Mississippi. We're certainly eager to offer fantastic quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John unquestionably leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and creates surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he handles our team to make sure that they can implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we provide can meet the requirements of the buyers.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work as he knows that a playback can help someone.
Our Products:
Eventide
Do you want to search for a secure, trustworthy and easy to use recording solution? You don't have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are extremely easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to know about the capabilities of this software. You can contact us if you want to set up a live demo of the product and we're going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You may access this using your web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may even permit you to organize groups of related calls to saved incidents. Every incident would actually be accessible for management on a dedicated tab together with a graphical timeline view. This will allow you to handle different incidents in one screen.
When the additional calls are located already, they're going to absolutely be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To be sure that it's going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of customers. We always consider your satisfaction more than anything and we will do anything to make certain that you'll be pleased with our products.
We unquestionably have the best and the most skilled engineers that will offer wonderful service and product installation in Waycross, GA.
We've got service departments that are already ready to manage the system along with the professional expertise of the team. If you'll install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you could have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Murfreesboro, TN to suit the demands of the agency. Our offerings often fall into 3 classes, but we will offer custom maintenance plans which could fit the requirements of buyers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you could also anticipate software updates and 24/7 remote monitoring and the service will be charged outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. You need to know that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it can cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will become available and 24/7 monitoring. You'll not need to think about the parts and labor as they are all included.
Training
Quality Recording Solutions can offer complimentary web training through the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy the usage of our products so we will guarantee that you are going to be confident to make use of these tools. We will offer on-site training at the time of installation and provide web-training over the 1st year warranty and while it's under service contract.
On these sessions, you and your team could be guided through the process and learn the features of the software. Our goal is for you to make use of the product feeling at ease and you completely understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the buyers to help maintain the performance of their voice logger as technology ages. You can also call us to learn more about this.