QRS (Quality Recording Solutions) Offer Us Very Best Guidelines On 911 Recorders In Savannah, GA
Our mission here at Quality Recording Solutions is to give a much safer community for all and to help support public safety specialists. We want to achieve all these through customized and friendly services. All of these will be probable through our up-to-date, reliable and inexpensive voice and data recordings for all the public safety and support organizations located at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we undoubtedly have the best equipment to deal with and offer the requirements of organizations in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They understand that taking care of a fulfilled team of experts may offer better quality service and customer relations.
We have more than forty years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the company begins on the culture and personal relationships with clients. We are going to be able to provide unparalleled technical and customized customer service while we do what we do. We always kept our growth intentional and concentrated and we're centering on quality. We have been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also aiding legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support for the merchandise for 7 years.
You can take a look at our website to understand more about us, our product and the services that we offer. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We offer services to different agencies located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought a lot of things on the table that may encourage his team members.
The favorite piece of advice that John always says is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the demands of our customers and he is also the one that handles our team to ensure that everything could be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to give the best for the clients.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is known to inspire others through his work since he sees that a playback of a call will help somebody else.
The merchandise:
Eventide
Are you trying to find an easy-to-use recording solution that is secure and trusted? You do not have to go elsewhere because the Eventide recordings is what you need.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide is constantly improving their software on a regular basis to make certain that they can meet the demands of the consumers. If you want to know more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You could also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might hook you up to your NexLog Recorder is MediaWorks. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls on the saved incidents. Every incident can be managed through a focused tab together with its graphical timeline view. This can help you manage multiple incidents in one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you'd like to ensure that it is going to be easier, incidents can be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as consumers. We always consider your satisfaction above all else and we're going to do everything to ensure that you will be pleased and your units could be appropriately installed. We've got skilled engineers who are proud of their wonderful service and product installation in Waycross, GA.
We even have service departments which are ready to deal with your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make sure that you can have an expert system.
Service
Quality recordings will offer multiple service agreements in Knoxville, TN to help suit the needs of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that will fit the demands of the buyers.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You can anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. It means that it is going to cover the service and full access to the help desk 24 hours a day and 7 days weekly. The software updates can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solution will provide you with the best web training throughout the warranty period. This can be sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we will do everything to be sure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will provide on-site training at the time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. To find out more about this, you could call us directly.