QRS (Quality Recording Solutions) Offer Us Very Best Guidance On Voice Loggers In Pensacola, FL
The main mission of Quality Recording Solutions is to make the towns a more secure place to be, provide support to public safety professionals and also to achieve these over the best services. We may make this probable by giving up-to-date, affordable, effective and dependable voice and data recording solutions to public safety and support agencies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you could expect that we've got everything that you need to offer the requirements of companies in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization is always focused on its core values and its devotion to family values. They always see the tough work and work balance for the employees because they know that having a happy and fulfilled team of professionals will offer better service quality as well as customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation is on the culture and personal relationships with consumers. We can provide the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and concentrated and we're going to also concentrate on quality services above all else. We have been giving a great product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
As of right now, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
You could check your site to learn more about this. We have services and products included there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the honoring of dispatches by strategy for giveaways and contributions to festivities.
Service Area
We are serving several businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John definitely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your consumers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the requirements of the clients with the best ability that he can muster and he manages our team to make sure that everything will be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the requirements of the buyers and offer them with the best services and products.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work as he sees that a playback can help somebody.
Our Products:
Eventide
Do you wish to search for a secure, reliable and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are very easy to use over the MediaWorks software and it may be accessed through the web or desktop application, which may make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide also improves its software frequently to help meet the demands of the consumers and at QRS keep the system up to date.
To understand more about MediaWorks, you may always read it on the MediaWorks tab to find out about the capabilities of this software. You could call us now if you will need to set up a live demo of the product and we're going to show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may let the other NG911 subsystems to actually obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually permit you to make quick call replay and browsing and it is going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. The incidents will be managed with a devoted tab together with a graphical timeline view. This can help you handle multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to build a complete set of appropriate calls or media.
If you would like to ensure that it will be easier, incidents can be saved remotely on the source 911 recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the products that we supply and the personal experience as customers. It's really important to satisfy our consumers and we're going to do everything to be sure that you are going to be pleased and your units can be appropriately installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Florence, AL.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our typical offerings will normally fall into 3 classes, but we can create custom maintenance plans that may fit the demands of the consumers.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be some software updates and remote monitoring. In this kind of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software improvements and 24/7 monitoring will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to make certain that the team will have the knowledge in using the software. We want you to enjoy the usage of our products so we will ensure that you are going to be confident to use these tools. We can offer on-site training at the time of installation and offer web-training through the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team will be guided in the procedure and discover more about the features of the software. Our primary goal is to help you use the product easily and understand all the features that it may offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We also offer reconditioned systems that are refurbished to the main performance specifications. You can call us to find out more about this.