QRS (Quality Recording Solutions) Offer Excellent Recommends On Telephone And Radio Loggers In Jackson, Mississippi
The main mission of Quality Recording Solutions is to make the towns a more secure place to be, provide support to public safety experts and also to achieve these through the best services. We might make this feasible by giving up-to-date, affordable, efficient and dependable voice and data recording solutions to public safety and support agencies in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you could expect that we've got everything that you must offer the requirements of agencies in Albany, GA.
History And Culture Of The business
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has always been focused on its core values as well as its devotion to family values. They always see the tough work and work balance for the employees since they know that having a happy and fulfilled team of experts can offer better service quality as well as customer relations. We already have over 4 decades of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the corporation is on the culture and personal relationships with consumers. We may offer the best customized and technical customer service while doing what we can do. We will always keep our growth deliberate and focused and we are going to focus on the quality of the services as well. We've got been giving a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for at least 7 years.
If you'd like to know more about this, you can always check our website. Our products and services are all there so you can check it out.
We are also recognized to give back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by way of contributions and giveaways.
Service Location
We are presently giving services to different companies located in Georgia and Alabama and we are continuously expanding towards Florida, Tennessee and Mississippi. We're very eager to offer our fantastic quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably an excellent leader and he has brought a lot of things on the table to encourage his team members.
His favorite assistance is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is very committed to meet the needs of the consumers with the best ability that he can muster and he manages our team to make sure that everything could be implemented smoothly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will invariably meet the requirements of our clients.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and ensure that they are running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work as he recognizes that he may help other folks.
The items:
Eventide
If you want an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are incredibly easy to use if you can use MediaWorks software and they are accessible on the web or using your desktop application, which could make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can be able to improve their software continually and they could always do this regularly to be sure that they're going to meet the demands of buyers. If you'd like to understand more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. You could speak with us if you'd like a live demo of the product as well.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that may undoubtedly enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This kind of service can permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that could hook you up to your NexLog Recorder is MediaWorks. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software may help you organize groups of related calls. The incidents would be managed with a devoted tab along with a graphical timeline view. This can enable you to handle multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and allow you to create a complete set of related calls or media.
If you'd like to make certain that it's going to be easier, incidents can be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as buyers. We always consider your satisfaction more than anything else and we're going to do everything to make sure that you are going to be pleased and your units will be appropriately installed. We've got skilled engineers who are proud of their wonderful service and product installation in Lake City, FL.
We also have service departments which are prepared to take care of your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make sure that you can have a specialist system.
Service
Quality Recording Solutions can absolutely offer multiples of service agreements in Jackson, MS to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. Also, you may anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included together with remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the consumers would pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring could be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions will be able to enable you to provide complimentary web training during the warranty period to be sure that the team can be knowledgeable to use the software. We will want you to enjoy the experience with the items so we're going to do everything to make sure that you'll be confident when you're using the tools. We are going to also be sure that we can provide on-site training at the time of installation and provide web-training on the first-year warranty and while it's under service contract.
Through the sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you should find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We may also provide reconditioned systems that were actually refurbished to the main performance specifications. You have to call us today to learn more.