Quality Recording Solutions Offer Reliable Assistance About Telephone And Radio Loggers In Birmingham, AL
Our mission here in Quality Recording Solutions is to make the towns a much safer place, provide support to the public safety professionals and to achieve these over the best services feasible. We might make it possible by providing up to date, trustworthy, affordable and effective voice and data recordings to all the public safety and support agencies found at the Southeast.
We have plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you could expect that we've got the proper equipment to provide the demands of any agencies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They pay attention to the difficult work and work balance of their employees. They totally know that taking care of a happy and fulfilled team of experts can help bring better quality service and customer relations so they have been focusing on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the business actually begins on the culture and personal relationships with the customers. We're going to be able to provide unparalleled technical and individualized customer service while we do what we do. We always keep our growth focused and intentional and we will be concentrating on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our present solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support for these products for 7 years.
You may always check our website to know more about us, our products and services. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're offering our services to various businesses located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are very eager to provide our fantastic quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a fantastic and exceptional leader and he also brought lots of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the requirements of consumers and he also handles our team to be sure that everything will be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even though he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology updated and ensure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work as he recognizes that the playback of a call can help someone.
The Products:
Eventide
If you would like to discover an easy to use recording solution that's secure and trustworthy, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is currently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to be sure that they can meet the demands of consumers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could enable you to connect your NexLog Recorder. You may access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to allow you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also allow you to organize groups of associated calls on the saved incidents since every incident will definitely be managed through a committed tab along with its graphical timeline view. This could be a good way to control multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like this make this easier, incidents can be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of clients. We consider your satisfaction above all else and we will do everything to be sure that you are going to be pleased and your units will be installed.
We've got the best engineers which could provide great service and product installation in Vicksburg, MS.
We've got service departments that are already ready to handle the system together with the professional expertise of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to make certain that you may get a professional system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Hattiesburg, MS to help suit the demands of the agency. Our offers commonly fall into 3 classes, but we will make custom maintenance plans based on your needs.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There would be some software updates and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates and 24/7 monitoring may also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can be able to give web training over the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we're going to do everything to ensure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To make this possible, we can provide you with on-site training at the time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You'll be able to contact us to understand more info on the service.