QRS (Quality Recording Solutions) Offer Very Best Guidelines About 911 Recorders In Tallahassee, FL
Our mission here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety specialists. We wish to accomplish all these through individualized and friendly services. All of these will be feasible through our up-to-date, trustworthy and affordable voice and data recordings for all the public safety and support agencies found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to manage and offer the needs of companies in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation maintained its values over the years and their commitment to the hard work and work balance of their employees.
This is actually the explanation why the company has long been flourishing over the years. We know that to be able to offer better quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got more than forty years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the company starts on the culture and personal relationships with the clientele. We will offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth concentrated and intentional and we focus on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support and parts for more than 7 years.
You could take a look at our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by participating and sponsoring conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're offering our services to several businesses located in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're very eager to offer our fantastic quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is very devoted to what he is doing and he provide the requirements of the consumers and also the one who deals with our team to be sure that everything will be implemented effectively.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nonetheless, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of people.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running appropriately.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he understands that a playback will help somebody.
The Products:
Eventide
When you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings may help you. These recorders are really simple to use with the help of MediaWorks software and you may access them on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continuously and they do this regularly to make certain that they could meet the demands of customers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to know more of its features. If you need a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a terrific help to organize groups of related calls on the saved incidents because every incident could be managed through a focused tab along with its graphical timeline view. This can be a good method to control multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and enable you to create a complete set of relevant media or calls. If you'll like this make this easier, incidents might be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of buyers. We always consider your satisfaction more than anything and we will do anything to be sure that you'd be pleased with our products.
We certainly have the best and the most skilled engineers that could offer fantastic service and product installation in Vicksburg, MS.
We've got service departments which are already prepared to deal with the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to ensure that you will have a professional system.
Service
Quality recordings will offer multiple service agreements in Jackson, MS to help suit the requirements of the agency. Our typical offerings will generally fall into 3 groups, but we can create custom maintenance plans that will fit the needs of the buyers.
Regular
The normal service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You could also expect software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There will be some software improvements and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates and 24/7 monitoring may also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions will be able to allow you to provide complimentary web training through the warranty period to be sure that the team can be knowledgeable to use the software. We will want you to enjoy the experience with the items so we are going to do everything to make sure that you will be confident when you are using the tools. We are going to be sure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it is under service contract.
Through the sessions, you and your team could be guided step by step over the features of the software. Our goal is to help you learn everything that you must discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your voice recorder as technology ages. We may even offer you reconditioned systems that were refurbished to the main performance specifications. You could call us to know more about this.