QRS (Quality Recording Solutions) Provide Very Best Assistance On Call Loggers In Huntsville, AL
Our mission here at Quality Recording Solutions is to give a much safer community for all and to help support public safety specialists. We wish to do these over the help of personalized and friendly services. All of these will be feasible with our updated, dependable and inexpensive voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we have the best equipment to deal with and offer the needs of organizations in Cookeville, TN.
History And Culture Of The organization
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The organization is always focused on its core values and its devotion to family values. They always see the hard work and work balance for the employees as they know that having a happy and satisfied team of professionals can offer better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we're.
The value of the company is actually on the culture and personal relationships with our consumers. We will offer you the best technical and customized customer service and do what we can. We always keep our growth targeted and intentional and we can concentrate on the quality of the services. We have been giving an incredible product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
As of at this time, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for at least 7 years.
You may check your site to learn more about this. We've got services and products included there.
We're also known to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and special gifts.
Service Location
We are supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to give the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was proven to manage customer experience from the initial planning and also produces surveys to installation and training. He is committed to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything could be effectively implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time because he can effortlessly know and offer the needs of the customers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he understands that a playback will help somebody.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and trustworthy? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are very easy to use over the MediaWorks software and it can be accessed over the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide increases its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you could always read it on the MediaWorks tab to find out about the capabilities of this software. You can contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You are going to be able to get into it over the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to look, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software might also enable you to organize groups of associated calls into saved incidents. Every incident can always be managed on a committed tab along with its own graphical timeline view. This will permit you to handle multiple incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make certain that it's going to be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of clients. We consider your satisfaction more than anything else and we are going to do everything to make certain that you will be pleased and your units could be installed.
We have the best engineers that will offer wonderful service and product installation in Lake City, FL.
We presently have service departments which are prepared to take care of the system together with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you could get a specialist system.
Service
Quality Recording Solutions can surely provide multiples of service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers are actually divided into 3 classes that is mentioned below, but we will be able to create custom maintenance plans that can fit your needs.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You must also anticipate software improvements and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There will also be software improvements included along with remote monitoring. With this plan, a service charge will be incurred for on-site service and the consumers will pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to offer web training through the warranty period to make certain that you and your team would know how you can use your software.
We are going to always want you to enjoy the experience with the products that we're providing so we are going to do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To do this, we will provide on-site training at the time of the installation and we may also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice recorder as technology ages.
We will even offer reconditioned systems which are actually refurbished to the original performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.