QRS (Quality Recording Solutions) Provide Very Best Help About 911 Recorders In Tupelo, Mississippi
Our mission right here at Quality Recording Solutions is to help make the communities a much safer place, aid the public safety specialists and to achieve all of this through personalized and friendly services. We might make this feasible by giving updated, inexpensive, effective and trusted voice and data recording samples to public safety and support businesses in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can anticipate that we've got everything that you must offer the requirements of agencies in Columbus, GA.
History And Culture Of The organization
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation has always been centered on its core values as well as its devotion to family values. They also consider the difficult work and work balance for all their employees since they know that taking care of a happy and satisfied team of professionals can provide them with better service quality and customer relations. We've got more than 40 years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'll ask around, responders, officials and telecommunicators know who we are.
The value of the business is on the culture and personal relationships with clientele. We can provide the best personalized and technical customer service while doing what we can do. We always keep our growth concentrated and intentional and we can focus on the quality of the services. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of at this time, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for all these products for a minimum of 7 years.
You can check your site to learn more about this. We've got services and products included there.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by method of special gifts and contributions to festivities.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of assistance that John normally says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is devoted to his work and he offers the needs of the buyers. He is also the one that guarantees that everything could be correctly implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they could offer the needs of the customers at all times.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work as he understands that he may help other people.
The items:
Eventide
Are you looking for an easy to use recording solution that is secure and dependable? You don't have to go elsewhere since the Eventide recording solutions is what you need.
These recorders are easy to use through the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is consistently improving their software on a regular basis to make sure that they could meet the demands of the buyers. If you'd like to know more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. You can definitely talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may surely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You can access this through your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks enables you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also enable you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software could also enable you to organize groups of associated calls into saved incidents. Every incident can then be managed on a committed tab along with its very own graphical timeline view. This will permit you to handle multiple incidents in one screen.
If the additional calls are already located, they are going to be copied quickly through an existing incident and allow you to build-up a complete set of related media or calls. To ensure that it is going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and the personal experience of customers. We consider your satisfaction above all else and we are going to do everything to be sure that you'll be pleased and your units will be installed.
We have skilled engineers that are very professional and they offer terrific service and product installation in Florence, AL.
We have service departments that are already prepared to manage the system together with the professional knowledge of the team. If you will install new wiring and repair existing installations, we can combine our efforts with you to be sure that you can get a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Meridian, MS to suit the needs of the agency. Our offerings will normally fall into 3 classes, but we will offer custom maintenance plans that can fit the demands of the buyers.
Standard
The regular agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service could be charged outside of the business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You need to realize that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates may be available and 24/7 monitoring. You will not need to worry about the parts and labor since they are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This will make certain that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to make sure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we may make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can also call us to know more about this.