Quality Recording Solutions Give Top Guidance About Digital Logging Recorders In Murfreesboro, Tennessee
Our mission right here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety experts. We wish to do all these with the use of personalized and friendly services and all of it'll be probable with our updated, affordable and trustworthy voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could expect that we've got everything that the organizations in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The organization always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They totally know that taking care of a happy and fulfilled team of specialists may help bring better quality service and customer relations so they've got been concentrating on this aspect.
We have more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will absolutely know us.
The value of the corporation actually starts on the culture and personal relationships with customers. We are going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth targeted and intentional and we are going to be focusing on quality. We have been supplying an excellent product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You can have a look at our website to learn more about us, our product and the services that we offer. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your customers or somebody else will.
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in providing the needs of consumers and he also deals with our team to be sure that everything would be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make certain that they could provide the requirements of the buyers all the time.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work since he knows that a playback of a call will help somebody else.
Our Products:
Eventide
Do you wish to search for a secure, reputable and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you're trying to find.
These recorders are very simple to use over the MediaWorks software and it could be accessed over the web or desktop application, which could make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you could always read it on the MediaWorks tab to find out about the capabilities of this software. You can call us these days if you would like to set up a live demo of the product and we will show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This can unquestionably allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You may access this using your web browser within the secure network of the agency or through the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software enables you to organize groups of related calls into saved incidents. Every incident can then be managed on a devoted tab together with its very own graphical timeline view. This can allow you to control multiple incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it's going to be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the items that we supply and also your personal experience as consumers. Your satisfaction is always essential to us and we are going to do everything to make certain that you'll be pleased and your units can be installed appropriately. We also have skilled field engineers that are proud of their speedy service and product installation in Florence, AL.
The service department will certainly be prepared to deal with the system along with the professional knowledge that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our typical offerings will normally fall into 3 groups, but we can create custom maintenance plans that may fit the needs of the customers.
Normal
The standard service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There can be some software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer can have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software updates and 24/7 monitoring can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to permit you to offer complimentary web training during the warranty period to make sure that the team will be knowledgeable to use the software. We always want you to enjoy this experience with the products so we will do everything to be sure that you're confident in using the tools. We're going to ensure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During the sessions, you and the team can be guided step by step on the features of the software. Our principal goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We also provide reconditioned systems which are refurbished to the main performance specifications. To know more about this, call us at this time.