Quality Recording Solutions Provide You Very Best Assistance On Telephone And Radio Loggers In Chattanooga, Tennessee
Our mission right here at Quality Recording Solutions is to help make the towns a much safer place, aid the public safety experts and to achieve all of this through customized and friendly services. We may make it possible by offering you inexpensive, efficient, improvements and trustworthy voice and data recording samples to public safety and also support companies in the Southeast.
We've got plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you can expect that we've got the right equipment to offer the requirements of any agencies in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They understand that nurturing a satisfied team of experts may offer higher quality service and customer relations.
We have over 40 years of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will surely know us.
The value of the business actually starts on the culture and personal relationships with clientele. We can surely offer the best technical and customized customer service while we're doing what we do. We always keep our growth targeted and intentional and we're going to be focusing on quality. We've got been supplying a great product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the items for 7 years.
You can always check our website to know more about us, our products and services. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Area
We're serving various businesses in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John surely leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he manages our team to be sure that they could implement everything properly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the needs of the clients and offer them with the best products and services.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is an excellent multi-tasker and he may also keep our technology updated and be sure that everything will run appropriately. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is trustworthy and he is always inspired in his work because he sees that he may help other individuals.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that's both secure and reliable? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are very easy to use through the MediaWorks software and it may be accessed through the web or desktop application, which may make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide improves its software regularly to help meet the demands of the clients and also the QRS will keep the system updated.
If you want to learn more about MediaWorks, you may read it on the MediaWorks tab and discover more about the features of the software. You may contact us if you'd like to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You may access this over the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also allow you to make quick call browsing and replay and it may include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may also allow you to organize groups of related calls into saved incidents. Every incident can always be managed on a committed tab along with its own graphical timeline view. This can allow you to handle multiple incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and permit you to build-up a complete set of relevant media or calls. To make certain that it will be easier in the foreseeable future, incidents might be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our buyers. We always pay attention to your satisfaction and we are going to do the best that we can to make sure that you are going to be pleased with the units.
We unquestionably have the best and the most skilled engineers that could offer fantastic service and product installation in Athens, GA.
We have service departments which are already ready to manage the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you will have an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we are going to be able to create custom maintenance plans to fit the demands of every customer.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. Also, you may expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to ensure that the team might have the knowledge to make use of the software. We absolutely want you to enjoy using our products so we're going to be sure that you'll be confident in using these tools. We're going to provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our principal goal is to help you use the product without difficulty and understand all the features that it can offer.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your radio recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You can contact us to learn more information on the service and purchasing of the refurbished systems.