QRS (Quality Recording Solutions) Provide Very Best Hints Covering Voice Loggers In Columbus, Georgia
Our mission right here at Quality Recording Solutions is to give a more secure community for all and to help support public safety professionals. We want to achieve all these through customized and friendly services. All of these could be possible with our updated, trustworthy and affordable voice and data recordings for public safety and support companies in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to manage and provide the demands of companies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the difficult work and also work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been focusing on this aspect.
We've got over 40 years of experience in this industry and we have team members which are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation begins on the culture and personal relationships with customers. We are going to be able to offer unparalleled technical and personalized customer service while we do what we do. We always kept everything focused and deliberate and we focus on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are currently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You may always check our website to find out more about us, our services and products. We also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week by remembering the dispatchers with our special gifts and contributions to festivities.
Service Area
We are serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John unquestionably leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your clients or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very devoted to his work and he offers the demands of the consumers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could provide the demands of the customers at all times.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the company. He is a multi-tasker and he always guarantees that our technology will be up-to-date and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he recognizes that the a playback of a call can definitely help someone else.
The Products:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reliable? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really simple to use through the help of MediaWorks software that you can access over the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance continually frequently to make sure that they are going to meet the demands of the buyers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. You may also talk to us if you would like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service will be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to your NexLog Recorder. You'll be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could also enable you to make quick call replay and browsing and this will also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls with regards to the saved incidents. All incidents might be managed with a devoted tab together with a graphical timeline view. This can enable you to handle multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to develop a complete set of appropriate calls or media.
If you'd like to ensure that it's going to be easier, incidents might be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're devoted to the items that we're delivering and also the personal experience as buyers. It is essential to fulfill our clients and we will do our best to do everything to ensure that you'd be pleased and your units can be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Tuscaloosa, AL.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with an expert system.
Service
Quality recording solutions can provide multiple service agreements in Murfreesboro, TN to help suit the needs of the agency. Our offerings usually fall into 3 different classes, but we're going to be able to create a custom maintenance plan that would fit your needs.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You could also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There would be some software improvements and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The software updates can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can enable you to offer complimentary web training during the warranty period to make certain that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the items so we are going to make certain that you're confident in using the tools. We're going to be sure that we can provide you with on-site training at time of installation and also provide web-training over the first-year warranty and While it's under service contract.
Throughout the sessions, you and your team may be guided step by step over the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their voice recorder as technology ages. You could also call us to know more about this.