Quality Recording Solutions Offer Very Best Suggestions On Call Loggers In Murfreesboro, TN
Our primary mission at Quality Recording Solutions is to provide a safer community for everyone and to also support public safety experts. We will do all these through the use of individualized and friendly services and it will be feasible with our up-to-date, trustworthy and inexpensive voice and data recording solutions for public safety and support agencies in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may expect that we already have the tools to deal with companies in Savannah, GA.
The History And Culture Of The business
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization preserved its values over the years and their dedication to the hard work and work balance of their employees.
This is the reason why the organization has long been flourishing over the years. We understand that to be able to offer better quality service and customer relations, we need to have a happy and satisfied team of professionals. We have more than Forty years of experience in this industry and our team members are undoubtedly beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the business begins on the culture and personal relationships with the clientele. We may offer unparalleled technical and individualized customer service while we offer what we do. We always kept our growth targeted and deliberate and we focus on quality more than anything else.
We have been supplying a stellar product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You may always check our website to find out more about us and our products and services. We can also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the help of special gifts and contributions to customer sites and festivities.
Service Location
We're giving our services to several businesses positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're unquestionably excited to offer terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably an excellent leader and he has brought lots of things on the table to encourage his team members.
His favorite assistance is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always deals with our team to be sure that everything will be appropriately implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the consumers and provide them with the best products and services.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is updated and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work as he knows that a playback will help someone.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and reputable? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are very easy to use through the MediaWorks software and it could be accessed over the web or desktop application, which can make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the clients and also the QRS will keep the system updated.
If you would like to understand more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You could contact us if you want to set up a live demo of the product and we're going to show you how we can meet your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service could also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may connect you to your NexLog Recorder. You may access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can also allow you to organize groups of related calls into saved incidents. Every incident can always be managed on a devoted tab along with its own graphical timeline view. This may enable you to control multiple incidents in one screen.
If the additional calls are already located, they are going to be copied quickly through an existing incident and enable you to build-up a complete set of appropriate media or calls. To make sure that it will be easier, incidents can invariably be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always committed to the merchandise that we supply and also your personal experience as consumers. It's important to meet our consumers and we're going to do our best to do everything to make certain that you'd be pleased and your units can be installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with an expert system.
Service
Quality Recording Solutions can unquestionably offer multiples of service agreements in Murfreesboro, TN to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we are going to be able to create custom maintenance plans to fit the demands of every customer.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. Also, you can expect software improvements and 24/7 remote monitoring. A service charge could be incurred for any service that is requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can also be software improvements included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the consumers would pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will be included. Everything is covered so you will not need to think about anything else.
Training
Quality Recording Solutions can provide the best complimentary web training in the warranty period to make certain that the team can have the knowledge to make use of the software. We want you to enjoy the use of our products so we're going to guarantee that you will be confident to make use of these tools. We can offer on-site training at the time of installation and provide web-training over the 1st year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our primary goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You could also call us to find out more about this.