Quality Recording Solutions Give You Good Recommends Covering Voice Recorders In Tallahassee, Florida
Our primary mission here at Quality Recording Solutions is to offer a much safer community for everyone and to offer support to public safety professionals. We want to do all these with the use of individualized and friendly services and all of it'll be possible with our up to date, inexpensive and trustworthy voice and data recording solutions meant for public safety and support organizations situated in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can anticipate that we have everything that the organizations in Atlanta, GA.
The History And Culture Of The business
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the main reason why the organization has been flouring for all these years. We know that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of professionals. We have over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the clientele. We can unquestionably provide unparalleled technical and customized customer service while we are offering what we do. We're going to always keep our growth concentrated and deliberate and we're going to also concentrate on quality.
We have been offering a stellar product line in the Eventide Recording Equipment. Our solutions can offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for at least 7 years for all our products.
You will be able to check our website to know more about us and our products and services. We could also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are providing our services to different businesses situated in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We are very eager to offer our fantastic quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring lots of things on the table that will encourage the team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of our buyers and he is also the one that manages our team to ensure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to offer the best for the consumers.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the business.
He is also an impressive multi-tasker and he keeps our technology updated and ensure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work as he knows that the playback of a call will help someone.
Our Products:
Eventide
Do you would like to find a recording solution that's simple to use, secure and reputable? You do not have to look anywhere else since Eventide recording samples is what you need.
These recorders are really easy to use with the help of the MediaWorks software and it's going to be accessible on the internet or your desktop application, which would make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the clients and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to learn about the capabilities of this software. You may contact us if you would like to set up a live demo of the product and we are going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to your NexLog Recorder. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of connected calls when it comes to the saved incidents. Every incident will be managed through a dedicated tab together with its graphical timeline view. This will help you handle multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of related calls or media.
If you'd like to be sure that it'll be easier, incidents might be saved remotely on the source 911 recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of consumers. We consider your satisfaction more than anything else and we will do everything to make sure that you are going to be pleased and your units could be installed.
We have skilled engineers which are very professional and they offer fantastic service and product installation in Tuscaloosa, AL.
We have service departments which are already ready to manage the system along with the professional expertise of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you may have a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Meridian, MS to suit the needs of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that may fit your needs.
Regular
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You can even anticipate software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that's requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There may also be software updates included along with remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customers would pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It will cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could be able to allow you to offer complimentary web training throughout the warranty period to be sure that the team can be knowledgeable to use the software. We want you to have fun and enjoy the experience with the items so we are going to be sure that you're confident in using the tools. We are going to make sure that we can provide you with on-site training at time of installation and also offer web-training through the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the radio recorder as technology ages. We also provide reconditioned systems that are refurbished to the original performance specifications. To understand more about this, call us today.