Quality Recording Solutions Offer You Good Suggestions Covering Voice Loggers In Columbus, Georgia
The principal mission of Quality Recording Solutions is to make the communities a much safer place to be, provide support to public safety specialists and also to achieve these over the best services. We will make this possible by giving updated, inexpensive, efficient and trusted voice and data recording samples to public safety and support companies in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you may anticipate that we have everything that you should offer the needs of agencies in Columbus, GA.
History And Culture Of The organization
Quality Recording Solutions was actually founded in Roswell, Georgia in year 2000. The corporation has long been focused on its core values as well as its devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and fulfilled team of experts can offer better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we are.
The value of the company is on the culture and personal relationships with customers. We can provide you the best technical and individualized customer service and do what we can. We keep our growth intentional and targeted and we're going to also focus on quality services more than anything else. We've got been giving a fantastic product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you'd like to know more about this, you could check our website. Our products and services are all there so you can check it out.
We also give back to our community by means of assisting or joining the conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by strategy for contributions and giveaways.
Service Location
We provide services to several agencies located in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very eager to offer you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is referred to as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring a lot of things on the table which will encourage the team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was known to manage customer experience from the initial planning and also makes surveys to installation and training. He is devoted to his work and he offers the needs of the consumers. He is also the one that guarantees that everything can be effectively implemented.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time since he can easily know and offer the requirements of the clients.
Mark Maier
Mark is unquestionably our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work as he sees that the playback of a call will help someone.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reliable? You don't have to look elsewhere because Eventide recording samples is what you are looking for.
These recorders are really easy to use with the aid of the MediaWorks software and it is going to be accessible on the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we are QRS will keep your system up to date.
To understand more about MediaWorks, you can read it on the MediaWorks tab to understand about the capabilities of this software. You may contact us if you'd like to set up a live demo of the product and we are going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may absolutely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls when it comes to the saved incidents. All incidents can be managed with a dedicated tab together with a graphical timeline view. This will help you manage multiple incidents in one screen. When the additional calls are located, they will be copied in an existing incident and allow you to make a complete set of related calls or media.
If you would like to make sure that it will be easier, incidents might be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and also the personal experience as customers. We always pay attention to your satisfaction more than anything else and we will do everything to make sure that you'd be pleased and your units will be properly installed. We also have the best engineers that take pride in their fantastic service and product installation in Lake City, FL.
We also have service departments that are prepared to take care of your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have an expert system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Tupelo, MS to suit the needs of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Normal
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor will be included. You could even expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service that's requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There will be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the consumers will pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This can be sure that you and your team can use the software to its full potential.
We are going to always want you to enjoy the experience with the products that we're providing so we're going to do what we can to make sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we may make sure that we are going to offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of voice recorders as technology ages. You can call us to understand more about this.