QRS (Quality Recording Solutions) Give Professional Guidance On Voice Loggers In Savannah, Georgia
Our mission here in Quality Recording Solutions is to make the communities a more secure place, provide support to the public safety experts and to attain these over the best services probable. We can make this feasible by providing updated, affordable, effective and trusted voice and data recordings to public safety and support agencies in the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you may anticipate that we've got the correct equipment to give the demands of any agencies in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and work balance for the employees. They fully understand that taking care of a happy and satisfied team of professionals can give them better quality service and customer relations so they have always been centering on this aspect.
We've got more than 4 decades of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with clients. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth concentrated and intentional and we're going to be concentrating on quality. We have been providing a great product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS is also supporting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You can always check our website to learn more about us, our products and services. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are presently giving services to different companies positioned in Georgia and Alabama and we are continuously expanding towards Florida, Tennessee and Mississippi. We are undoubtedly excited to offer wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an incredible leader and he was able to bring a lot of things on the table that may encourage the team. His favorite piece of advice is: take care of your consumers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and creates surveys to installation and training.
He is always devoted to meet the needs of every customer to the best of his ability and he manages our team to make certain that they could implement everything correctly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the requirements of our consumers.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and make certain that everything runs perfectly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he knows that it would help other people.
Our Products:
Eventide
Do you wish to hunt for a secure, trustworthy and easy to use recording solution? You do not have to look elsewhere because Eventide recording samples is what you're searching for.
These recorders are really easy to use with the help of the MediaWorks software and it's going to be accessible over the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also increases its software on a regular basis to help meet the demands of the consumers and at QRS keep the system up-to-date.
To understand more about MediaWorks, you may read it on the MediaWorks tab to understand about the capabilities of this software. You may call us now if you will need to set up a live demo of the product and we are going to show how may help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that can enable other NG911 to deposit and obtain data like geo-location and call routing logs. This can actually allow the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to your NexLog Recorder. You may access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. All incidents may be managed with a focused tab together with a graphical timeline view. This will help you deal with multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you'd like to be sure that it'll be easier, incidents might be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as customers. We always pay attention to your satisfaction more than anything else and we're going to do everything to make certain that you'll be pleased and your units can be effectively installed. We have skilled engineers who are proud of their terrific service and product installation in Lake City, FL.
We even have service departments which are ready to deal with your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you will have an expert system.
Service
Quality recording samples can provide multiple service agreements in Birmingham, AL to help suit the demands of the agency. Our typical offerings will normally fall into 3 categories, but we can create custom maintenance plans that might fit the demands of the consumers.
Normal
The regular service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You may expect software updates and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can be some software improvements and remote monitoring. For this plan, there will be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it will cover the service and full access to the help desk 24 hours a day and 7 days each week. The software updates and 24/7 monitoring will also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can be able to give web training during the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we are going to do everything to make certain that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this possible, we can offer you with on-site training at the time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also provide service contracts to maintain the performance of the radio recorder as technology ages.
We can even offer reconditioned systems that are actually refurbished to the main performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.