QRS (Quality Recording Solutions) Offer You Very Best Suggestions About Telephone And Radio Loggers In Knoxville, TN
Our mission here at Quality Recording Solutions is to provide a more secure community for all and to help support public safety experts. We want to achieve all these through individualized and friendly services. All of these could be feasible through our up-to-date, dependable and affordable voice and data recordings for all the public safety and support organizations located at the Southeast.
We've got a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we absolutely have the best equipment to take care of and provide the needs of organizations in Johnson City, TN.
The History And Culture Of The organization
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation has preserved all its core values and provided work balance for all its employees.
This is the explanation why the corporation has long been flourishing over the years. We know the nurturing a satisfied and happy team of professionals can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the corporation will start on the culture and personal relationships with your customers. We can certainly offer unparalleled technical and customized customer service while we're providing what we do. We are going to always keep our growth focused and deliberate and we are going to also focus on quality.
We've got been giving a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to the present products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support and parts for more than 7 years.
You may take a look at our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're offering our services to different agencies located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are absolutely eager to offer terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John definitely leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is dedicated to his work and he offers the needs of the buyers. He is also the one that guarantees that everything can be appropriately implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time as he can effortlessly know and provide the demands of the customers.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trustworthy and he is proven to inspire others through his work since he knows that a playback of a call may help someone else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are really simple to use with the help of MediaWorks software and you could access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make sure that they could meet the demands of buyers. If you'd like to find out more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You can speak with us if you want a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You may access this through your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software may even enable you to organize groups of connected calls to saved incidents. Every incident would really be accessible for management on a dedicated tab along with a graphical timeline view. This will enable you to handle multiple incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and enable you to build-up a complete set of related media or calls. To make sure that it's going to be easier in the foreseeable future, incidents can be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the products that we deliver and also the personal experience of our customers. We always consider your satisfaction more than anything and we will do anything to make certain that you'll be pleased with our products.
We definitely have the best and the most skilled engineers which could provide great service and product installation in Gainesville, FL.
We currently have service departments that are prepared to take care of the system together with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Pensacola, FL to help suit the needs of the agency. Our offers normally fall into 3 classes, but we will make custom maintenance plans based on your needs.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You could also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and provide access to the help desk. There could be some software updates and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement could be a full extension of the first year warranty. This means that it will cover the service and full access to the help desk 24 hours a day and 7 days per week. The Software improvements can be available as well as 24/7 monitoring. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may also offer complimentary web training over the warranty to period to be sure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the merchandise and we're going to do everything to be sure that you are going to be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To do this, we can make sure that we're going to offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
During the sessions, you and the team could be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.