QRS (Quality Recording Solutions) Offer Us Excellent Guidance About Telephone Recorders In Birmingham, Alabama
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a safer place, aid the public safety experts and to achieve all this through customized and friendly services. We may make it probable by providing you inexpensive, efficient, updates and trusted voice and data recordings to public safety and also support companies in the Southeast.
We've got tons of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you could already anticipate that we have everything to offer the requirements of businesses in Columbus, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
For all these years, the business has flourished because of these values. We all know that to be able to provide better quality service and customer relations, we need to have a happy and fulfilled team of professionals. We have more than 4 decades of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the corporation would actually start on the culture and personal relationships with the clientele. We can offer unparalleled technical and customized customer service while we do what we do well. We always kept our growth targeted and deliberate and we concentrate on quality above all else.
We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support and parts for longer than 7 years.
You'll be able to check our website to understand more about us and our services and products. We also enjoy giving back to the individuals that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We provide services to different businesses situated in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. John's favorite piece of advice is: take care of your buyers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to provide the needs of the buyers and he is also the one who deals with our team to make certain that everything can be properly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they can offer the demands of the customers all enough time.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running effectively.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in because he already recognizes that a playback might help somebody else.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both trustworthy and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are really easy to use over the help of MediaWorks software and you may access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is presently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software consistently and they do this regularly to make sure that they could meet the demands of buyers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. If you want a live demo of the product, you can speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You can access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a terrific help to organize groups of linked calls on the saved incidents because every incident could be managed through a dedicated tab along with its graphical timeline view. This may be a good way to deal with multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to develop a complete set of appropriate calls or media. If you want to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we supply and the personal experience as customers. We pay attention to your satisfaction and we're going to do everything to guarantee that you would be pleased and your units could be installed. We've got skilled engineers who are proud of their wonderful service and product installation in Athens, GA.
We also have service departments that are ready to cope with your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a professional system.
Service
Quality Recording Solutions can undoubtedly offer multiples of service agreements in Knoxville, TN to suit the demands of your agency.
Our common offers are actually divided into 3 groups that is mentioned below, but we're going to be able to create custom maintenance plans which will fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You have to also anticipate software updates and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software updates and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can allow you to offer complimentary web training throughout the warranty period to make certain that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we're going to ensure that you're confident in using the tools. We are going to also ensure that we will offer on-site training at the time of installation and provide web-training on the first-year warranty and while it is under service contract.
Over the sessions, you and your team can be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We could also offer service contracts to maintain the performance of the voice logger as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.