Quality Recording Solutions Offer Professional Assistance On Radio Recorders In Tallahassee, Florida
Our principal mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety experts. We want to do these through the help of customized and friendly services. All of these will be probable through our updated, trusted and affordable voice and data recording solutions for all the public safety and support businesses found at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and provide the needs of organizations in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The company always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully know that nurturing a happy and fulfilled team of professionals may help bring higher quality service and customer relations so they've got been focusing on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with the consumers. We can definitely provide unparalleled technical and individualized customer service while we're doing what we do. We always keep our growth focused and intentional and we will be concentrating on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS will even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You can take a look at our website to understand more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're absolutely eager to provide terrific quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been big fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is a great and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in supplying the requirements of buyers and he also deals with our team to make certain that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to give the best for the customers.
Mark Maier
Mark is certainly our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology up to date and ensure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work as he understands that he may help other people.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both trusted and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are really easy to use over the help of MediaWorks software and you can access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software constantly and they can do this on a regular basis to ensure that they can meet the demands of the clients. If you'd like to find out more about MediaWorks, you could always read it on the MediaWorks tab to learn more of its features. You can also speak with us if you want a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service that could enable other NG911 to deposit and obtain data like geo-location and call routing logs. This will enable the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You can access this over the web browser and in your secure network or also using your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also allow you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software permits you to organize groups of associated calls into saved incidents. Every incident will actually be available for management on a focused tab together with a graphical timeline view. This may allow you to manage different incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To be sure that it will be easier, incidents can invariably be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of buyers. We consider your satisfaction more than anything else and we are going to do everything to be sure that you will be pleased and your units can be installed.
We absolutely have the best and the most skilled engineers which could provide fantastic service and product installation in Rome, GA.
We have service departments which are already ready to manage the system together with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to ensure that you can have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Jackson, MS to suit the needs of the agency. Our offerings will commonly fall into 3 groups, but we will offer custom maintenance plans which will fit the needs of the buyers.
Regular
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you can expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. You must realize that software improvements and remote monitoring are included. With this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days every week. Software improvements will absolutely be available and 24/7 monitoring. You will not need to bear in mind the parts and labor because they are all included.
Training
Quality Recording Solutions can be able to offer web training during the warranty period to make sure that you and your team would know how you can use your software.
We are going to always want you to enjoy the experience with the items that we are giving so we are going to do what we can to ensure that you could be confident in using these tools and make it an asset for your agency.
To make this possible, we can provide you with on-site training at the time of the installation and we will provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. You should call us at this time to learn more.