QRS (Quality Recording Solutions) Offer Very Best Guidance Covering 911 Recorders In Huntsville, AL
Our primary mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety experts. We would like to do these through personalized and friendly services. These things will be possible because of our up-to-date, affordable and trusted voice and data recordings meant for public safety and support businesses in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so we've got the best equipment to take care of and provide the requirements of agencies in Savannah, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The corporation has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
This is actually the primary explanation why the organization has been flouring for all these years. We understand that nurturing a happy and fulfilled team of professionals can lead to better quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the corporation would really begin on the culture and personal relationships with the customers. We can undoubtedly provide unparalleled technical and customized customer service while we're offering what we do. We always kept our growth focused and intentional and we concentrate on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We're supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS is also aiding legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for a minimum of 7 years for all our products.
You can check out our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought many things on the table that would encourage his team members.
His favorite advice is: take care of your customers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very dedicated to meet the needs of the consumers with the best ability that he can muster and he deals with our team to ensure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to ensure that product offerings at QRS will always meet the requirements of our buyers.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is up-to-date and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in as he already recognizes that a playback might help somebody else.
The Products:
Eventide
When you need an easy-to-use recording solution that's both reliable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are extremely easy to use if you can use MediaWorks software and they're accessible on the web or through the desktop application, which could make the telephone and radio logger more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continuously and they could do this frequently to ensure that they could meet the demands of the consumers. If you'd like to learn more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You could also speak with us if you want a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to the NexLog Recorder. You'll be able to get into it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software may also enable you to organize groups of linked calls into saved incidents. Every incident would actually be available for management on a focused tab along with a graphical timeline view. This can enable you to manage different incidents in one screen.
When the additional calls are located already, they're going to unquestionably be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To make certain that it'll be easier in the future, incidents might be remotely saved on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always dedicated to the items that we deliver and the personal experience as consumers. It's vitally important to satisfy our customers and we're going to do everything to be sure that you'll be pleased and your units will be correctly installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Dothan, AL.
The service department is prepared to take care of your system along with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you'll be equipped with a specialist system.
Service
Quality Recording Solutions will offer the multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings typically fall into 3 categories, but we will offer custom maintenance plans that can fit the requirements of clients.
Regular
The regular agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you may expect that there could be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This service agreement will definitely cover remote support and offer access to the help desk. There will also be software updates and remote monitoring. With this type of plan, a service charge would be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software improvements could be available and 24/7 monitoring. You will not need to consider the parts and labor since they are all included.
Training
Quality Recording Solutions can provide complimentary web training throughout the warranty period to ensure that the team will have the knowledge in using the software. We want you to enjoy the usage of our products so we will guarantee that you will be confident to make use of these tools. We will offer you with on-site training at enough time of installation and offer web-training through the first-year warranty and while it's under service contract.
On the sessions, you and the whole team will be guided in the process and find out about the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you can maintain the performance of your voice recorder as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. To learn more info about the service, you may contact us today.