Quality Recording Solutions Provide Best Advice About Digital Logging Recorders In Murfreesboro, Tennessee
Our mission here in Quality Recording Solutions is to make the towns a much safer place, offer support to the public safety specialists and to achieve these through the best services feasible. We can make this possible by supplying updated, inexpensive, effective and reliable voice and data recording solutions to public safety and support companies in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you could expect that we have everything that you must offer the needs of organizations in Atlanta, GA.
History And Culture Of The company
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The business has always been focused on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees since they realize that nurturing a happy and satisfied team of specialists will offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is on the culture and personal relationships with customers. We will offer the best technical and customized customer service and do what we do best. We always keep our growth focused and intentional and we can concentrate on the quality of the services. We have been supplying an incredible product line in the Eventide Recording Equipment.
Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is presently supporting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for a minimum of 7 years.
If you want to find out more about this, you can check our website. Our products and services might also be found there.
We are also proven to give back to the individuals that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by way of special gifts and contributions to festivities.
Service Location
We provide services to several businesses situated in Alabama and Georgia and we want to expand to Tennessee, Mississippi, and Florida. We are very excited to offer the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a terrific leader and he was able to bring lots of things on the table that may encourage the team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the needs of the customers and he is also the one who manages our team to be sure that everything can be effectively implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer wonderful services to clients.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the business. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is reliable and he is proven to inspire others through his work since he knows that a playback of a call may help someone else.
The items:
Eventide
If you would like to find an simple to use recording solution that is secure and dependable, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are incredibly simple to use over the help of MediaWorks software and you may even access them on the web or through a desktop application, which might make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software continuously and they could do this regularly to be sure that they could meet the demands of the buyers. If you want to find out more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You can also speak with us if you'd like a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can connect you to your NexLog Recorder. You could access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it is going to include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. The incidents will be managed with a devoted tab along with a graphical timeline view. This may enable you to handle multiple incidents in only one screen. When the additional calls are located, they will be copied in an existing incident and enable you to make a complete set of related calls or media.
If you would like to make certain that it's going to be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we deliver and the personal experience as buyers. We always consider your satisfaction more than anything else and we are going to do everything to make sure that you'll be pleased and your units could be properly installed. We have skilled engineers who are proud of their wonderful service and product installation in Dothan, AL.
We even have service departments that are ready to manage your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions will offer multiples of service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 classes mentioned below, but we can create custom maintenance plans that might fit your needs.
Regular
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor could be included. You could even expect software improvements and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software improvements included as well as remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring are also included in this. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This will make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we are going to do everything to be sure that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we may make sure that we're going to offer you with on-site training at time of installation and we provide web-training throughout the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We also offer reconditioned systems that are refurbished to the original performance specifications. To learn more about this, call us at this time.