Quality Recording Solutions Offer You Very Best Hints Covering Telephone And Radio Loggers In Montgomery, AL
The main mission of Quality Recording Solutions is to make the communities a much safer place to be, offer support to public safety specialists and also to attain these over the best services. We can make it probable by giving updated, trusted, inexpensive and effective voice and data recording samples to all the public safety and support organizations located at the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you can anticipate that we have everything that you should provide the requirements of companies in Johnson City, TN.
The History And Culture Of The business
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The company preserved its values through the years and their determination to the tough work and work balance of their employees.
This is actually the reason why the company has long been flourishing over the years. We understand that in order to offer higher quality service and customer relations, we need to have a happy and fulfilled team of specialists. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization will start on the culture and personal relationships with your customers. We can provide unparalleled technical and individualized customer service while we offer what we do. We're going to always keep our growth focused and intentional and we're going to also focus on quality.
We have been supplying a stellar product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You'll be able to check our website to know more about us and our services and products. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of special gifts and contributions to customer websites and festivities.
Service Location
We are currently supplying services to different companies located in Georgia and Alabama and we're continuously expanding towards Florida, Tennessee and Mississippi. We are very eager to provide our terrific quality services and products to the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is very devoted to what he is doing and he provide the requirements of the clients and also the one who deals with our team to be sure that everything can be implemented effectively.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can offer the needs of the clients at all times.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the organization. He is referred to as a multi-tasker and he guarantees that our technology would be updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is inspired in his work as he recognizes that the playback of a call will help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that's easy to use, secure and reputable? You don't have to look elsewhere as the Eventide recording solution is what you are looking for!
These recorders are really easy to use with the help of the MediaWorks software and it is going to be accessible through the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the customers and also the QRS will keep the system up-to-date.
To learn more about MediaWorks, you may always read it on the MediaWorks tab to learn about the capabilities of this software. You can call us now if you really need to set up a live demo of the product and we're going to show how will help you.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can undoubtedly allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might enable you to connect to your NexLog Recorder. You'll be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of related calls on the saved incidents since every incident will definitely be managed through a dedicated tab along with its graphical timeline view. This can allow you to control multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and enable you to build a complete set of relevant media or calls. If you'd like this make this easier, incidents can be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the items that we are delivering and also the personal experience as consumers. Your satisfaction is always essential to us and we are going to do everything to make certain that you'll be pleased and your units could be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Athens, GA.
The service department is prepared to take care of your system along with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions can surely offer multiples of service agreements in Hattiesburg, MS to suit the requirements of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. You must also expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There can also be software updates included along with remote monitoring. With this plan, a service charge can be incurred for on-site service and the clients will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It's going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring will also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could also provide complimentary web training during the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to ensure that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we could make sure that we're going to offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
During the sessions, you and the team can be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of telephone recorders as technology ages. You can also call us to learn more about this.