Quality Recording Solutions Give Excellent Help On Telephone Recorders In Huntsville, Alabama
Our primary mission at Quality Recording Solutions is to help offer a safer community for all and to support public safety professionals. We wish to attain all these through customized and friendly services. All of these can be probable through our up-to-date, trusted and affordable voice and data recording solutions for all the public safety and support agencies located at the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to take care of and offer the needs of organizations in Savannah, GA.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They entirely realize that taking care of a happy and fulfilled team of professionals can help bring better quality service and customer relations so they've got been focusing on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with clients. We can certainly provide the best technical and customized customer service while we're doing what we do. We always keep our growth focused and deliberate and we will be centering on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS is also assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You may have a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We're presently providing services to different organizations located in Georgia and Alabama and we are continually expanding towards Florida, Tennessee and Mississippi. We're unquestionably eager to provide wonderful quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a great leader indeed. He brought a lot of things on the table that might encourage his team members.
The favorite piece of advice that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and creates surveys to installation and training.
He is very committed to meet the requirements of the consumers with the best ability that he can muster and he deals with our team to be sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the needs of the buyers and offer them with the best services and products.
Mark Maier
Mark has always been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work since he knows that a playback can help somebody.
The merchandise:
Eventide
Are you looking for an easy to use recording solution that's secure and reputable? You do not have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are really easy to use through the aid of MediaWorks software that you may access over the internet or a desktop application, which could make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance consistently on a regular basis to make certain that they're going to meet the demands of the buyers. If you'd like to know more about MediaWorks, you may always read it on the MediaWorks tab to understand more of its features. You may unquestionably talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This kind of service may also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to the NexLog Recorder. You can access this using your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software will even permit you to organize groups of associated calls to saved incidents. Every incident can always be managed on a focused tab along with its own graphical timeline view. This may enable you to control multiple incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and enable you to build-up a complete set of appropriate media or calls. To be sure that it's going to be easier in the future, incidents may be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the items that we're delivering and also the personal experience as buyers. It's important to fulfill our customers and we will do our best to do everything to make certain that you'll be pleased and your units will be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Lake City, FL.
The service department will absolutely be prepared to manage the system along with the professional knowledge that our team has to provide. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Chattanooga, TN to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
Normal service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. On these days or hours, all the parts and labor will be included. Also, you could expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There can also be software updates included together with remote monitoring. With this plan, a service charge could be incurred for on-site service and the clients will pay money for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will be able to give complimentary web training during the warranty period to make sure that your team could have the knowledge to make use of the software. We always want you to enjoy this experience with the products so we are going to do everything to make sure that you are confident in using the tools. We are going to ensure that we can provide you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Over the sessions, you and the team will be guided step by step on the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We may also offer reconditioned systems that were actually refurbished to the main performance specifications. You should call us right now to learn more.