Quality Recording Solutions Give You Excellent Guidelines On 911 Recorders In Macon, Georgia
Our mission at Quality Recording Solutions is to actually provide a more secure community for everybody and to support public safety professionals. We wish to do these with the help of customized and friendly services. All of these can be possible with our up-to-date, reliable and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We've got a wide range of experience in assisting and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to handle and offer the requirements of agencies in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The business has always preserved its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the main reason why the company has been flouring for all these years. We understand that in order to offer higher quality service and customer relations, we need to have a happy and satisfied team of professionals. We've got more than Forty years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company will start on the culture and personal relationships with your clients. We can provide unparalleled technical and individualized customer service while we offer what we do. We always kept our growth concentrated and deliberate and we concentrate on quality more than anything else.
We have been offering a great product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to offer support and parts for longer than 7 years.
You can have a look at our website to learn more about us, our product and the services that we offer. We might also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John certainly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John commonly says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is always dedicated to meet the needs of every customer to the best of his ability and he handles our team to make certain that they could implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the products that we provide can meet the needs of the consumers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is referred to as a multi-tasker and he guarantees that our technology would be up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is inspired in his work since he knows that the playback of a call will help somebody else.
The items:
Eventide
Do you want to search for an easy to use recording solution that is both trustworthy and secure? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance continually regularly to be sure that they're going to meet the demands of the consumers. When you need to find out more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. You could definitely talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may allow other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You'll be able to gain access to it through the web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay swiftly and this can include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software can even allow you to organize groups of linked calls to saved incidents. Every incident can invariably be managed on a devoted tab together with its own graphical timeline view. This will permit you to control multiple incidents in one screen.
When the additional calls are located already, they are going to unquestionably be copied through an existing incident and allow you to build-up a complete set of relevant media or calls. To ensure that it will be easier in the future, incidents can be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our clients. We consider your satisfaction above all else and we will do everything to make certain that you'll be pleased and your units will be installed.
We've got the best engineers which could provide great service and product installation in Lake City, FL.
We currently have service departments which are prepared to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Montgomery, AL to suit the demands of the agency. Our offerings normally fall into 3 categories, but we can provide custom maintenance plans that will fit the requirements of the consumers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can anticipate that the software updates and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This service agreement will unquestionably cover remote support and offer access to the help desk. You need to know that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will need to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would show that it will cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software improvements will unquestionably be accessible and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can provide complimentary web training through the warranty period to guarantee that the team would have the knowledge in using the software. We want you to enjoy using the products that we provide so we can guarantee that you are going to be confident in using the tools. We are going to offer you with on-site training at the time of installation and offer web-training through the first-year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you fully understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We will even provide you reconditioned systems that were refurbished to the original performance specifications. You must call us today to learn more.